Help Desk Specialist at Granite Transformations

Company: Granite Transformations

About Us:

Granite Transformations is a leading home remodeling company that specializes in natural and engineered stone surfaces, as well as cabinet refacing. We provide high-quality products and services to homeowners looking to upgrade their homes. Our company prides itself on our dedication to excellence and customer satisfaction.

Position Overview:

We are seeking a motivated and customer-oriented Help Desk Specialist to join our growing team at Granite Transformations. The ideal candidate will have a strong technical background and possess excellent communication skills. Your role will be to provide efficient and effective technical support to our clients and help them with any technical issues they may encounter.

Key Responsibilities:

- Provide technical support, troubleshooting, and issue resolution for customers via email, phone, or remote sessions.

- Document all customer interactions accurately and efficiently in our ticketing system.

- Identify, research, and resolve customer issues in a timely manner.

- Escalate unresolved issues to the appropriate team or department.

- Collaborate with other teams to identify and resolve system or network problems.

- Test and evaluate technical solutions to ensure they meet the required specifications.

- Install, configure and maintain hardware, software, and peripherals.

- Maintain customer satisfaction by providing prompt and courteous service.

Qualifications:

- Bachelor's degree in Information Technology or related field, or equivalent work experience.

- Minimum of 2 years of experience in technical support or help desk environment.

- Knowledge of computer hardware, operating systems, and software.

- Strong troubleshooting and problem-solving skills.

- Excellent written and verbal communication skills.

- Customer-focused and ability to handle difficult customer situations with empathy and professionalism.

- Ability to work independently and in a team environment.

- Good time management and organizational skills.

- Certification in Microsoft and/or other relevant technologies is preferred.

Why Work With Us:

At Granite Transformations, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries, health benefits, and opportunities for career growth and development. Our team is made up of passionate and dedicated individuals who are committed to providing the best products and services to our customers. Join us and be a part of our dynamic and growing company!

If you're interested in this exciting and challenging opportunity, please submit your resume along with a cover letter highlighting your qualifications and why you believe you'd be a great fit for our team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.