Manager, IT Application/Architecture Lead at Hallmark Global Technologies Ltd

Title: Manager, IT Application/Architecture Lead

Location: Winston Salem, NC

Duration: Full-time position

Description:

Ensure the reliable performance of the defined enterprise application portfolio including ERP, Quality Management, and Patient Scheduling Service systems by providing enterprise application administration, managing user access/security, being the liaison between vendor and end users, developing training, and helping resolve other technology-related issues.

Collaborate with senior management and other stakeholders to assess and support end-user application support needs.

Responsibilities:

• The Manager IT Applications/Architecture Lead provides technical and functional knowledge across multiple business areas, with advanced expertise in applications, data and integration, and business processes.
• Acting as a trusted advisor for the client business functions they support. S/He supports the development of application development and assessing the impact of proposed solutions across the business and across the technology architecture layers to assure seamless integration and operability.
• Responsible for the design and delivery of data pipelines and platforms for structured and unstructured data as part of an applications data program and ensuring efficient data review and query.
• Propose and evaluate the feasibility of solutions, identify gaps and opportunities, and recommend alternatives when appropriate.
• To deliver on these responsibilities, the Manager IT Applications/Architecture Lead works with 3rd party Developers and Managed Service Providers to assure new applications and data services deliver intended value and provide quality, responsive support to the business.
• They are accountable for helping define and mature IT processes (e.g., Data Management, 3rd Party integration, cyber-security), and for supporting the integration of IT principles and standards into other related business and IT processes such as Quality Assurance, Compliance, and Financial Controls.

Requirements:

• BS degree in Information Technology, Computer Science, or relevant field required.
• 7+ years’ experience in Life Science or Biopharma operations.
• Leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholders.
• Experience with Application Integration within Azure/AWS hybrid cloud environments
• Data Architecture Experience including an understanding of Data Governance, Data Warehouse/Lake, Unstructured Data environment, tools, Data Regulations, and Standards.
• Communicate effectively with both technical and business individuals at all levels – strong ability to translate information technology concepts to business stakeholders in business terms.
• Adapt to rapidly changing technologies and see how they can support business needs.
• Establish and maintain a high level of stakeholder trust and confidence.
• Understand business process management, workflow, and integration methods and tools.
• Troubleshoot complex software issues and provide step-by-step technical help, both written and verbal
• Resilient with the ability to perform in an ambiguous environment to create high-impact services

Preferred Requirements:

• Experience in a Biopharma Manufacturing Operations environment is a significant plus
• Experience with SAGE, MasterControl, SAS, AWS/AZURE a plus
• Experience in executing validation protocols such as Process Validation, computer-controlled systems validation, lab/manufacturing equipment, and basic knowledge of GxP validation (not required but preferred)