Hayward Roofing is a trusted roofing company committed to delivering high-quality craftsmanship and exceptional customer service. As we continue to grow, we’re looking for a friendly, organized, and motivated Virtual Customer Care Representative to join our team.
If you love helping people, solving problems, and being part of a supportive team — this opportunity is for you!
What You’ll Do
Answer inbound calls, texts, and emails from homeowners
Schedule roofing inspections and service appointments
Follow up with leads and existing customers
Provide updates on projects and answer general inquiries
Maintain accurate customer records in our CRM system
Support marketing campaigns with appointment confirmations
Ensure every customer interaction reflects our high service standards
What We’re Looking For
Previous customer service experience (call center or remote experience is a plus)
Excellent communication skills (written and verbal)
Comfortable handling a high volume of calls/messages
Strong organizational and multitasking abilities
Tech-savvy (comfortable using CRM systems, email, scheduling software)
Reliable internet connection and quiet workspace
Positive attitude and problem-solving mindset