Customer Service Representative at Headway International

At Headway, we believe that driving revenue and attracting customers to your brand should be stress-free and enjoyable. That's why we founded our company - to bring simplicity back to the forefront and foster authentic human connections in today's technology-driven world.

We are passionate about customer satisfaction and are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a knack for problem-solving, we want to hear from you! 

The Customer Service Representative will be responsible for handling customer inquiries, addressing issues, and ensuring a positive customer experience. 

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Proven experience in a customer service role.
• Ability to stay calm when customers are stressed or upset.
• Strong problem-solving skills and ability to think on your feet.
• Experience working with customer support.