Who We Are:
HigherVisibility is not just another digital marketing agency. We’re a nationally recognized growth partner to ambitious brands across the country. Headquartered in Memphis, TN, our award-winning team delivers best-in-class SEO, PPC, Paid Media, Social, Tracking and Analytics, and Website solutions that drive measurable revenue.
As we continue to scale, we are seeking a seasoned, strategic, and relentlessly proactive Senior Brand Success Manager who thrives inside a fast-moving digital marketing agency environment.
This is not an entry-level account management role. This is a client-facing leadership position designed for someone who understands the cadence, complexity, and performance expectations of agency life and loves it.
If you know how to manage multi-channel campaigns, translate analytics into strategy, command a room of executive stakeholders, and lead cross-functional digital teams toward measurable results, we want to meet you.
This role reports directly to the Vice President of Brand Success.
What You’ll Do:
You will serve as the strategic quarterback for your portfolio of client partnerships, ensuring delivery excellence, revenue growth, and long-term brand trust.
- Own and lead day-to-day client communications across SEO, PPC, Paid Media, Analytics, Web, and emerging channels
- Act as the senior liaison between clients and internal execution teams
- Drive alignment between performance data, business objectives, and campaign strategy
- Develop and present compelling client decks, including QBRs, annual reviews, and competitive analyses
- Oversee client reporting communications to ensure clarity, accuracy, and strategic insight, not just data delivery
- Anticipate client needs, monitor competitive landscapes, and proactively recommend growth opportunities
- Mentor and guide Brand Success Managers and other team members within assigned partnerships
- Confidently engage VP and C-suite stakeholders with executive presence and persuasive storytelling
- Travel for in-person meetings and industry events (typically 2–3 times annually)
This role requires someone who can seamlessly shift gears, synthesize information quickly, and thrive in a performance-driven environment.
What We’re Looking For:
Digital Marketing Agency experience is a MUST. We are specifically seeking professionals who have successfully worked within a digital marketing agency environment and understand:
- Multi-channel campaign management (SEO, PPC, Paid Media, Social)
- Agency reporting structures and performance KPIs
- Cross-functional collaboration between strategy, media, analytics, and development teams
- The urgency, accountability, and client expectations are unique to agency life
Additional Qualifications:
- 5–7 years of account management experience (agency experience required)
- Proven success in managing multiple brand partnerships simultaneously
- Strong analytical skills with the ability to translate data into strategy
- Executive presence and confidence when presenting to senior leadership
- Exceptional relationship-building skills
- Natural problem solver who takes initiative and drives innovation
- Ability to balance strategic vision with operational execution
- Deep curiosity and commitment to staying ahead of digital marketing trends
Why HigherVisibility?
We believe exceptional client results start with an exceptional team culture.
- Fully Remote
- Flexible PTO
- Employee-First Culture
- Work-From-Home Stipend
- Medical, Dental, Vision
- 401K Matching
- Life Insurance
- Strong company camaraderie and collaborative leadership
- Opportunities to grow with a nationally recognized agency
About HigherVisibility:
HigherVisibility is a nationally recognized digital marketing agency delivering SEO, PPC, Paid Media, Social Media Marketing, Website Design, Affiliate Marketing Management, and more. Our mission is simple: provide clients with elite performance marketing solutions and unmatched customer service.
We don’t just execute campaigns. We build growth engines.
If you’re ready to lead from the front, elevate client performance, and thrive in a high-impact agency environment, we’d love to connect with you.