Order Entry Clerk REMOTE at Hoff & Leigh

Enter data into internal software system to ensure accurate production paperwork is generated

Main Responsibilities:

• Entering a high volume of order lines with a high degree of accuracy for orders originating from fax and e-mail
• E-mail customers with discrepancies in orders such as specifications and pricing
• Follows through on all questions in a timely manner
• Reviews all information and paperwork on each order to ensure all information
• Support CS team in all filing needs on a daily basis (orders)
• Establish close working relationships with internal clients and customers, understanding their business and how we can add value
• Communicate clearly and professionally
• Maintain appropriate Customer Service controls and documentation
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
• Follow all Company related safety/environmental rules and regulations
• Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience
• Maintain a working environment that encourages and supports collaboration and teamwork

Experience:

• High school diploma or equivalent and 1-year experience in customer service
• Proficient in English and French
• Solid demonstration of professional communications
• Ability to work independently and effectively in a fast-paced team environment
• Good decision making and analytical skills
• Excellent written communication skills
• Good PC skills in Microsoft applications (SAP)
• Strong ability to multi-task while maintaining a high level of attention to detail
• Organizational skills with the ability to maintain detailed records.