Account Manager (Hourly Contractor)
Company: Hydra Host (hydrahost.com)
Location: Remote - Preferred Residence in Colorado
Type: Contractor (Hourly)
About Hydra Host:
Hydra Host specializes in high-performance bare metal server rentals, with a focus on GPU-accelerated infrastructure for AI, machine learning, and compute-intensive applications. We deliver cutting-edge solutions to a growing roster of clients across tech industries.
Role Overview:
We are looking for a motivated, detail-oriented Account Manager to join our team as an hourly contractor. This junior-level role will focus on managing and supporting client accounts related to GPU server rentals. You’ll be the primary point of contact for assigned accounts, helping clients with onboarding, service questions, and renewals, while ensuring a smooth and professional customer experience.
Responsibilities:
- Act as the first line of support for assigned accounts
- Assist clients with server rental setup, billing questions, and basic troubleshooting coordination
- Maintain accurate client records and account details
- Monitor account status and proactively address potential issues
- Collaborate with sales, support, and technical teams as needed
- Identify opportunities for account growth and upselling when appropriate
Qualifications:
- 2-3 years of customer service, account management, or sales support experience (tech industry a plus)
- Basic understanding of servers, GPUs, or hosting services is strongly preferred
- Strong written and verbal communication skills
- Highly organized with good attention to detail
- Comfortable working independently and managing multiple accounts
- Familiarity with CRM systems required, HubSpot strongly preferred
Compensation:
- Hourly pay, based on experience