Position Overview
The Operations Manager will oversee day-to-day operations to ensure seamless support for sales teams and alignment with company objectives. This role is responsible for building efficient processes, managing office infrastructure, and acting as a key liaison across departments to enable a high-performing sales organization.
Key Responsibilities
Operational Leadership
- Establish and manage operational processes to support a high-performing sales environment
- Ensure smooth day-to-day operations, including facilities, systems, and administrative functions
- Monitor and improve workflows to increase productivity and scalability
Sales Support Enablement
- Partner with sales leadership to align operational support with revenue goals
- Oversee CRM hygiene, reporting processes, and sales enablement tools
- Coordinate onboarding and ongoing support for sales team members
Cross-Functional Coordination
- Act as a primary point of contact between sales and corporate departments (HR, Finance, IT, Marketing)
- Ensure consistent implementation of company policies, procedures, and culture
- Facilitate communication and alignment across teams
Facilities & Office Management
- Manage office setup, vendor relationships, and workplace logistics
- Ensure a productive, well-equipped, and professional working environment
- Oversee budgeting related to office operations and resources
People & Culture Support
- Assist with hiring logistics, onboarding, and employee experience initiatives
- Foster a strong, cohesive culture aligned with company values
- Support employee engagement and retention efforts
Data & Performance Tracking
- Track key operational and sales performance metrics
- Provide regular reporting and insights to leadership
- Identify opportunities for efficiency improvements and cost savings
Qualifications
- Bachelor’s degree in Business, Operations, or related field (or equivalent experience)
- 3+ years of experience in operations, office management, or business support roles
- Experience supporting sales teams or revenue operations is highly preferred
- Strong organizational, problem-solving, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with CRM systems (e.g., Salesforce), project management tools, and office software
Key Competencies
- Operational excellence and process optimization
- Strong cross-functional collaboration
- Leadership and ownership mindset
- Attention to detail with strategic thinking ability
- Adaptability in a growing, evolving environment