Basic Salary + Bonus
Hybrid Working - Office & Remote
Location: London or New York
We are Circus Street.
At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective and informed by up-to-the-minute expertise.
Our mission is to create a common digital business language.
Our vision is to modernize education, making it relevant in a world of continuous change.
We make it happen by focusing on two things:
- Our People - Be authentically you at Circus Street. We hold great pride in the diversity of our people and have an environment that is based on trust, inclusivity, personalized wellness and connection that encourages us all to flourish and be our brilliant selves. We are proud to have built an award-winning team from all backgrounds who possess the talent, energy and empathy to bring our vision to life.
- Our Customers - Getting to know our Customer’s business and crafting a learning journey that achieves their goals, delivers the goods, and cements the learning. We work with more than 200 ‘Fortune 500’ brands around the world, with populations ranging from 1,000-100,000+ users.
Job Purpose
As a Global SVP of Customer Success you will be responsible for establishing and defining our Customer Success vision here at Circus Street. Reporting to the Chief Revenue Officer, you will play a key role in driving customer goals, product utilisation and business growth by ensuring the engagement, success, retention and expansion of our customer base. You will lead an ambitious and talented team of Customer Success Leads and be a key driver in the growth and development of the CS function globally. As a Senior Leader, you will be expected to share industry and customer driven insights with the leadership team which will help them in determining future strategies for improving the quality and consistency of service provided to our customers.
The Global SVP Customer Success will have an action mindset, will be excited by the idea of scaling and implementing with our Enterprise clients globally, be an empathetic leader and will thrive in a bold, transparent, values-driven leadership team - all whilst enabling both customer and company success!
A Day In The Life
- Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team who deliver an exceptional experience to our customers
- Deploying programs to help promote company value with customers, customer goal attainment, new features, and new use-cases; and designing the customer journey to assist drive customer lifetime value. Cooperating across teams to discover and develop opportunities for customer growth
- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
- Working collaboratively with the sales teams to connect with executives at potential and current clients to identify goals
- Optimize effectiveness leveraging data and technology to proactively measure, monitor and predict client behaviour
You’re good at:
- 7+ years of experience leading teams in a customer-facing capacity (e.g. Account Management, Customer Success, Sales)
- A strong customer advocate with the ability and willingness to engage directly with customers
- A track record of developing and mentoring great talent, and building and motivating high achieving teams
- Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders
- Demonstrated success in building a post-sale experience and operations in a rapidly growing tech company serving both small and large enterprise customers
- A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing
Sounds great doesn’t it?
As part of your employment package with us, we’ll give you access to a huge number of benefits and a wellbeing toolkit that reflects the everyday challenges you may come across, to help support you in all aspects of life, whatever it may bring.
Here is a sneaky peek into the kind of benefits you can expect when joining Circus Street…
Mind and Body
Circus Street takes a whole person approach to wellbeing, what this means for you is private health insurance from day one, CBT and Nutritional Therapy as an example - none of this ‘waiting to pass probation nonsense’
Down Time
We believe rest is super important that’s why you’ll get 30 days leave to use as you wish, plus bank holidays, a Duvet Day, and a 4pm finish on Fridays, as well as working from home 3 days a week.
Let’s talk Money
We offer a fair and competitive package for everyone including pension offering, Cycle to Work tax savings and thousands of retail discounts not to mention all the free wellness and social events.
Personal Growth
Learning is ‘our thing’, it’s what we do. Our people love to develop themselves personally and professionally. As well as an excellent management training programme and ambitious goals for each individual, we give everyone 6 personal development days to upskill creatively or professionally and 6 volunteering days to give back to causes closest to your heart, as well as group fundraising events.
The Fun Stuff
We deliver big things for our clients and solve important challenges everyday, and we have fun along the way. We’re a really sociable bunch and we love to spend time together. You’ll find us getting together for crafting, games nights, herbal workshops, pottery and maybe even a spa night! Not your thing? You’ll find us in the pub too.
We’re also proud to be recognised in 2021 as one of London’s ‘Top 50 Mid Sized Companies to work for. Get in touch to find out more