We are looking for an experienced Courier Dispatcher to join our team at IIQAF. The successful candidate will have a strong background managing couriers and delivering parcels on time and in excellent condition to a variety of clients. They should be able to ensure efficient communication between drivers and clients, while troubleshooting any issues that arise.
Ideally, the successful candidate will also have excellent customer service skills and enjoy working as part of a team.
Responsibilities:
• Coordinate pick-up and delivery of parcels in a timely and efficient manner.
• Monitor and direct exchanges between multiple couriers and customers.
• Facilitate problem resolution between drivers and customers.
• Prepare and dispatch invoices accurately and promptly.
• Ensure all deliveries adhere to delivery times and meet customer expectations.
• Answer customer enquiries and ensure a high level of customer satisfaction.
• Track, monitor and record courier activities.
• Maintain documentation and records of deliveries.
• Assist in developing and implementing plans to improve efficiency and customer satisfaction.
Requirements:
• High school diploma or equivalent.
• A minimum of 2 years of couriers/dispatch experience.
• Proficient with Microsoft Office Suite
• Strong organizational and multitasking abilities.
• Excellent problem solving skills.
• Ability to work independently and as part of a team.
• Ability to manage a variety of tasks simultaneously.
• Excellent customer service skills.
• Clean driving record and valid driver's license.