Customer Success Manager – Fraud Prevention & Cybersecurity at Initiate International

Remote Customer Success Manager – Fraud Prevention & Cybersecurity (Cape Town)

Are you ready to make a real impact from the comfort of your home? We’re on the lookout for a dynamic Customer Success Manager with expertise in fraud prevention and cybersecurity to join our remote team in Cape Town. If you're passionate about helping businesses safeguard their operations and love building strong, long-lasting client relationships, this could be the perfect opportunity for you!

What You’ll Do:

• Be the Expert Clients Trust: Act as a trusted advisor in fraud prevention and cybersecurity, proactively guiding clients through best practices and ensuring they’re maximizing our solutions to stay ahead of emerging threats.
• Remote Client Engagement: Regularly check in with clients across the globe, offering tailored advice and real-time insights to help them fully leverage our services, all while working remotely from Cape Town.
• Custom Onboarding: Lead customized virtual onboarding sessions, helping clients not just learn, but optimize their security processes using our powerful tools.
• Deliver Real Value: Continuously assess client needs, ensuring they get the most out of our solutions and stay one step ahead of fraudsters and cybercriminals.
• Upsell with Purpose: Spot opportunities to introduce additional services and features that will enhance each client’s security strategy, and offer solutions that align with their goals.
• Smooth Contract Renewals: Manage client renewals proactively, ensuring a seamless process while positioning clients to expand and upgrade their services.
• Provide Top-Tier Support: Be the go-to person when clients face technical challenges, offering remote troubleshooting and high-level product support that keeps them confident in their security measures.
• Feedback for Innovation: Gather and relay valuable client insights that help shape our product development, ensuring we’re always at the cutting edge of fraud prevention technology.

What You Bring:

• Industry Experience: Minimum 2+ years in a Customer Success or Account Management role, with a specific focus on fraud prevention or cybersecurity solutions.
• Tech-Savvy: Strong technical understanding of cybersecurity tools and fraud detection technologies, with the ability to explain these concepts clearly to business clients.
• Proactive Problem-Solver: Anticipate client needs before they arise and address potential challenges, ensuring clients always feel supported and secure.
• Relationship Builder: You're skilled at developing trust and building strong, ongoing partnerships with clients—making you an indispensable resource.
• Upselling & Cross-Selling: You know how to identify client needs and offer additional services that will drive their success, while also benefiting the business.
• Clear Communication: You have exceptional communication skills, able to explain complex ideas in a simple, relatable way. Whether via Zoom, email, or chat—you’re a clear and persuasive communicator.

Why You’ll Love This Remote Role:

• Work from Anywhere in Cape Town: Embrace the freedom and flexibility of a remote position, with the chance to work from home or anywhere within Cape Town’s vibrant landscape.
• Cutting-Edge Tech: Be part of a company that is on the cutting edge of fraud prevention and cybersecurity, helping protect businesses from ever-evolving threats.
• Exciting Industry: Dive into one of the fastest-growing industries, where you’ll play a crucial role in protecting companies from the constant threat of fraud.
• Career Growth: We support your professional development and offer plenty of room for advancement as you deepen your expertise in cybersecurity and customer success.
• Impactful Work: Your role directly impacts the security of global businesses—keeping them safe from fraud and cyber threats, all while working remotely.
• Collaborative, Remote Culture: Join a supportive team of experts who share your passion for making a difference, even while working remotely from Cape Town.