About the Company
Imagine being part of one of Africa’s boldest financial powerhouses—where innovation isn’t just a buzzword, but a way of life! This forward-thinking company is reshaping the way businesses and customers handle payments, banking, credit, and management. They’ve processed a jaw-dropping $182 billion in 2023, becoming Nigeria’s go-to for merchant services. Now, they want YOU to help fuel their next big move!
About the Role:
Do you live for those aha! moments when customer insights unlock game-changing opportunities? If so, the CX Research Analyst role is calling your name! This is your chance to dig deep into what makes customers tick, uncover their needs, and turn that knowledge into innovations that will keep the company miles ahead of the competition.
This role is for someone who doesn’t just follow trends—they create them! You’ll partner with visionary teams across the company, diving into research that’ll shape products, services, and strategies. If you’re ready to bring the wow-factor to customer experiences, this is where the magic happens!
What You’ll Be Doing:
- Dream up and execute epic research plans that leave no stone unturned—survey design, data crunching, you name it!
- Partner with top-tier external agencies to amp up your data game.
- Lead deep-dive interviews, high-energy focus groups, and seamless usability tests to get right to the heart of what customers want.
- Slice and dice the data with killer qualitative and quantitative analysis to reveal the trends nobody else saw coming.
- Craft reports and presentations that don’t just inform—they ignite action across the company!
- Work hand-in-hand with product managers, marketing geniuses, and data wizards to turn insights into cutting-edge solutions.
- Stay on top of industry trends like it’s second nature. You’re not just part of the conversation—you’re leading it.
What You’ll Need:
- 2-3 years in the trenches of market research, customer experience, or user experience roles (bonus points if it’s within financial services).
- The kind of analytical brain that sees problems as puzzles waiting to be solved.
- Deep love for UX/CX research methodologies—you know them inside out.
- Excel mastery is a must, but if you’ve got skills in SPSS, Python, or R, you’re speaking our language!
If you’re ready to make waves, uncover insights that’ll reshape the future, and be part of a team that’s not just growing, but skyrocketing—then this is your moment!