Apprentice Tech Ops Engineer
About iProov
iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
Reports to: Head of Service Management
Location: WeWork Waterloo, London, UK (Hybrid - At least 4x per week in the office)
Comp: £25k + Company Performance Bonus (10%) + Equity + UK Benefits
This is a fantastic opportunity to kickstart your career in IT. As an Apprentice Technology Operations Engineer, you’ll gain hands-on experience supporting our internal teams with their technology needs.
You’ll be working alongside experienced engineers, learning how to maintain IT systems, support hardware and software issues, and keep our users up and running. If you're curious about how technology works, love problem-solving, and want to learn in a fast-growing tech company, this role is for you.
How you can make an impact
- Support users with everyday IT issues on Windows and macOS systems
- Set up new user accounts and devices (laptops, iPads, etc.)
- Help manage our IT assets (hardware inventory, software licences)
- Learn how to use IT support tools and systems like Office 365, Google Workspace, and device management platforms
- Assist with the onboarding of new starters and offboarding of leavers
- Work on IT projects, from setting up networks to rolling out new software and explore our catalog of AI tools to help on our productivity
- Learn to troubleshoot problems methodically and securely
- Create and maintain easy-to-follow technical and user documentation
What we would like to see for you
- A genuine interest in technology and IT support
- Eagerness to learn and grow within a tech-focused environment
- Good communication and problem-solving skills
- A customer-focused mindset – helpful, friendly and solution-oriented
- Ability to work as part of a team and follow instructions
Bonus if you have:
- Any previous IT experience (even self-taught or from school projects)
- A basic understanding of computer systems, software and networks
- Experience in GenAI tooling like Gemini, ChatGPT etc
How iProov will invest in you
- A recognised qualification as an IT Solutions Technician (Level 3)
- Hands-on experience in a dynamic tech company
- Personal mentorship from experienced IT professionals
- Real career progression opportunities at the end of your apprenticeship
Benefits
- 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
- Growth Shares allocated after passing probation (6 months of service)
- Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
- Nursery Sacrifice Scheme
- Work Overseas Perk - Work globally for up to 2 weeks
- Life Assurance
- SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
- Award winning L&D platform with personal allocated training budgets
- Enhanced paid family leave
- Pension - 5% employee, 3% employer
- Flexible hybrid working environment
- Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
- Free access to WeWork discounts and free online well-being sessions
- Vitality Health - a range of options available on this below
The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:
- Private Health cover including Dental, Optical, and Audiology
- 50% off monthly gym memberships
- Apple watches significantly discounted based member vitality status
- Half price trainers with Runners Need
- Weekly rewards – Free coffee with Café Nero
- Monthly rewards – Free Cinema ticket
- Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
- Amazon prime free months based on activity
- Up to 25% cashback at Waitrose when buying healthy foods
- 75% off stays at Champneys Health Spas
- Allen Carr’s £299 no smoking programme for free
- Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
- Discounts on Weight Watchers
- 50%-80% off Comprehensive Private Health screenings
Our Culture & Recruitment Process
At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected.
As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.
Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com
Due to the nature of our work, we may require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.