Biometric Operations Analyst
About iProov
iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
Reports to: Biometric Operations Lead
Location: London Waterloo - Hybrid - at least three times per week
Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + iProov Benefits
Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting-edge products trusted globally.
We’re looking for a hands-on, solutions-focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data-driven investigations, and supporting cross-functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving.
You’ll thrive here if you’re curious, proactive, and adaptable, ready to own your space while working in a supportive, tight-knit team.
How you can make an impact
Optimise the biometric platform:
- Identify configuration improvement opportunities
- Understand the potential impact of configuration and model changes on the wider biometric platform
Facilitate the deployment of new biometric systems/models:
- Work with the model engineer to ensure thorough evaluation of the system
- Understand the potential impact of deployment
- Optimise the configuration
- Track performance as it progresses into production
Design and use analysis and diagnostic tooling:
- Collaborate with the Data Team
- Communicate trends to the wider business
- Tune and utilise alerting systems and performance tracking dashboards
- Identify, understand, and eliminate bias within the platform, collaborating where needed
Work with the support team to investigate customer concerns
- Have a good understanding of the Biometric platform
- Manage and keep track of tickets and resulting actions
- Investigate performance concerns
- Answer customer questions
Work with Product and Engineers to reduce risk of Front-end changes:
- Provide Guidance on the potential effects of front end changes
- Perform analysis on data samples
- Optimise configurations
What we would like to see from you
This role blends hands-on data analysis, and cross-functional collaboration to ensure our biometric platform is fair, reliable, and continuously improving. We’re seeking a practical, solutions-driven problem solver with strong analytical skills, attention to detail, who can communicate clearly across teams.
- Analytical and Organised
- Can understand complex systems
- Communicate and collaborate with both technical and non-technical teams
- Excellent problem solving skills
- Python
- Bigquery
- Looker/Dashboarding experience
- Curious and keen to learn
Benefits
- 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
- Growth Shares allocated after passing probation (6 months of service)
- Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
- Nursery Sacrifice Scheme
- Work Overseas Perk - Work globally for up to 2 weeks
- Life Assurance
- SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
- Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
- Award winning L&D platform with personal allocated training budgets
- Enhanced paid family leave
- Pension - 5% employee, 3% employer
- Flexible hybrid working environment
- Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
- Free access to WeWork discounts and free online well-being sessions
- Vitality Health - a range of options available on this below
The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:
- Private Health cover including Dental, Optical, and Audiology
- 50% off monthly gym memberships
- Apple watches significantly discounted based member vitality status
- Half price trainers with Runners Need
- Weekly rewards – Free coffee with Café Nero
- Monthly rewards – Free Cinema ticket
- Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
- Amazon prime free months based on activity
- Up to 25% cashback at Waitrose when buying healthy foods
- 75% off stays at Champneys Health Spas
- Allen Carr’s £299 no smoking programme for free
- Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
- Discounts on Weight Watchers
- 50%-80% off Comprehensive Private Health screenings
Our Culture & Recruitment Process
At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected.
As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world.
Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com