Job Title: Chief Product Officer
Location: Hybrid - London, Waterloo
About iProov:
iProov is the world leader in face biometric verification. We are on a mission to make the Internet a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more.
Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.
iProov has continued to scale rapidly this year and is currently looking for a Chief Product Officer (CPO) to join our executive team and lead the product strategy. As the CPO, your primary goals will be to define the product vision further, expand the company from a single-product to a multi-product portfolio, evolve our product culture, and deliver cutting-edge solutions that continue to position our company at the forefront of the industry.
How you’ll make an impact:
Product Strategy:
- Develop a clear and compelling product vision and strategy for the next phase of global growth, aligning with the company's overall mission and goals.
- Make it easy to identify where to focus and what not to do.
- Identify emerging trends, opportunities, and potential product enhancements through industry engagement, customer outreach and competitive and market analysis.
- Collaborate with cross-functional teams, including innovation, engineering, science, marketing, and sales, to ensure the product strategy is effectively executed.
Leadership and Coaching:
- Be a leader for the product team within the Senior Leadership Team and help to embed a more mature product culture across the business.
- Develop and grow the top-performing product management team, providing guidance, coaching, mentoring, and professional development opportunities.
- Work closely with your product team to set clear goals, provide feedback, and optimise performance
Product Development:
- Lead the product development process, from concept to launch, ensuring outcome-focused delivery of high-quality updates and products that meet market needs and customer requirements.
- Lead a team of product managers who are responsible for product roadmaps, feature prioritisation, and release schedules, taking into account user feedback, business objectives, and market dynamics.
- Champion a user-centric approach to product design, constantly seeking to improve user experience and accessibility.
- Ensure we have the right structure to optimise growth in a multi-product company.
- Ensure we have the right mix of key performance indicators (KPIs) to assess product performance, user engagement, and customer satisfaction.
- A solid understanding of technology trends, software development processes, and emerging technologies to make informed product decisions.
- Data-Driven Decision-Making: analyzing data and using metrics to make informed product decisions and iterate on product offerings.
Stakeholder Engagement:
- Collaborate with the executive team and key stakeholders to align product strategy with business objectives and overall company direction.
- Present product updates, strategies, and performance reports to the board of directors and other stakeholders.
Regulatory Compliance:
- Ensure that all products and services comply with relevant industry regulations and privacy standards, particularly with regard to identity and data protection.
Customer Focus:
- Develop a deep understanding of customer needs, pain points, and use cases to design solutions that address real-world challenges and provide exceptional value.
Pricing:
- Develop and implement effective product pricing strategies across a growing range of products, which maximise profitability while remaining competitive in the identity sector market.
- Analyse market trends, customer preferences, and cost structures to set optimal pricing for each product offering.
We tend to look for people with:
- Proven track record and in-depth experience in product management, having operated in a senior leadership role.
- Experience at senior management level of building, integrating and marketing a suite of products.
- Extensive experience in the technology industry including proven hands-on tech knowledge and experience - we are a deep tech company and it’s important our leaders are technical themselves and have a thorough understanding of how our technology works.
- Demonstrated success in developing and launching innovative products in the tech space, preferably within a fast-paced, agile, high-growth environment.
- Experience in scaling product teams, managing complexity and driving growth.
- Strong leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals.
- Exceptional strategic thinking, problem-solving, and decision-making capabilities.
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Experience with Agile development methodologies and product management tools.
- A passion for technology, innovation, and creating products that make a positive impact on people's lives.
Benefits:
- 25 days Annual Leave (rising to 30), plus 8 Bank Holidays
- Share Options allocated after passing probation (6 months of service)
- Vitality Health Insurance - a range of options available on this below
- Life Assurance
- SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
- Award winning L&D platform to continue your development with personal allocated training budgets
- Enhanced Maternity & Paternity leave package
- Pension - 5% employee, 3% employer
- Flexible working – remote/office etc.
- Free Barista Coffee/Tea, biscuits and fruit in the office
- Free access to WeWork discounts and free online well-being sessions
- Free access to WeWork facilities (games floor, free beer taps, weekly events)
The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:
- Private Health Insurance covering new & existing conditions
- Private Optical, Audiological & Dental cover
- 50% off monthly gym memberships
- Apple watches significantly discounted based member vitality status
- Half price trainers with Runners Need
- Weekly rewards – Free coffee with Café Nero
- Monthly rewards – Free Cinema ticket
- Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
- Amazon prime free months based on activity
- Up to 25% cashback at Waitrose when buying healthy foods
- 75% off stays at Champneys Health Spas
- Allen Carr’s £299 no smoking programme for free
- Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
- Discounts on Weight Watchers
- 50%-80% off Comprehensive Private Health screenings