What an exciting opportunity for the right individual that has the experience and loves to travel. To work with a leading Restaurant Brand Internationally.
Based in Midrand South Africa the role is to grow existing and new international territories and ensure compliance to group standards from a People, Food, Guest and Business perspective.
AREAS OF RESPONSIBILITY
PEOPLE
- Reviews and implements the perfect people mix per restaurant including driving scheduling to deliver on a great guest experience taking into account the labour cost budget in
International territories.
- Drive and guard the Company culture for crew Internationaly.
- Makes sure that country people practices are aligned to Company group standards.
FOOD
- Accountable to manage, correct, drive all aspects relating to great food from the back door to the table.
- Responsible for reviewing all Company supply chain orders to ensure that only approved product is served in country.
- Works with Supply chain teams to share forecasts for International Supply by territory.
- Schedules training programs between in country BOH leaders and Support office training team to maintain food quality.
- Works within country leadership to review menu performance and develop annual menu to keep the brand relevant in country.
GUEST
- Schedules training programs between in country FOH leaders and support office training team to deliver Company guest experience.
- Spends time on the floor with guests during busy times.
- Reviews guest feedback and works with in country team to maintain an above 4.5 review score on guest platforms.
- Drives relevant locality marketing activities to attract guests in country.
BUSINESS
- Develops Licensee engagement plan to connect the support office within country leaders to keep international territories aligned to the Company brand.
- Drives license partners to meet restaurant performance schedule.
- Develops annual business plans and budgets per country and per restaurant that include targets, monthly milestones and supporting activities and projects to achieve the budget.
- Briefs the marketing team on what is needed per restaurant to attract, retain guests, and build relationships with communities.
- Prepares a monthly report per restaurant.
- Works with the country leaders to achieve Food cost and controllable expense budgets in line with the business budget.
- Stays connected with the broader international hospitality industry.
- Building relationships and getting the Brand name out there.
- Connects with potential country licensees to grow the Brands international presence.
- Develops market entry reports for potential territories, reviewing the market competitors, guest profile and supply chain.
- Works with the business finance team to approve monthly turnovers and collect any outstanding funds.
SKILLS
- Industry related leadership experience of at least 5 years in a multi-unit restaurant environment.
- Strong business acumen.
- Must be able to read and interpret a business income statements and spot levers that contribute to results.
- Natural people person. Strong and articulate communication skills written and verbal.
- Strong crisis management and conflict mediation skills
- Must have managed a restaurant. Understand the ins and outs of what makes restaurants great.
- Build and nurture trust with teams, customers and external suppliers.
- Strong organizational and planning skills. We do NOT want a chaotic operator/fire fighter who runs from problem to problem.
- Strong POS and stock management skills.
- Experience in Labour management and payroll systems.
- Strong MS office skills especially Excel.
- International business development experience.
- Strong negotiation skills.
- Valid passport (EU or British passport will be advantageous)
- Prepared to travel extensively throughout Europe/Africa and the UK
QUALIFICATIONS
- Hospitality and business qualification an advantage