We are looking for an Operations Manager for a 5* Lodge based in Tanzania
ROLES & RESPONSIBILITIES:
KEY OUTPUTS
- Support General Management in overall responsibility for the effect management and running of the Lodge. To ensure the lodge and brand are taken to the next level of service standards.
- Assist the Hospitality Manager with day-to-day management of the Lodge, and all the back of house departments.
- Work alongside the Management team in conducting evening hosting
- Overall responsibility for implementing service and hospitality training plan at lodge, including Butler training and any other service and hospitality training as needed to ensure the service standards are achieved.
- Oversee and develop guest delight activities, including bush banqueting
- Work with the Hospitality Manager in requirements around operational stock orders, planning and timely orders
- Ensure communication between front of House and Back of House
- Along with the Hospitality Manager, oversee Room Checks and work with Housekeeping to ensure that standards are maintained and exceeded
- Work directly with head of housekeeping, butlers, camp managers and Management team to ensure Service standards are always maintained
- Responsible for maintaining F&B standards, wine knowledge and training, with support of the Hospitality Manager
- Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, special requests, bush banqueting
- Hosting agents and media, group bookings and events
- Constantly evolving the guest experience to ensure we remain cutting edge and meet guests’ expectations.
- Support service delivery and training at other properties as required.
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)
- At least 3 years Management Experience in a 5-star operation
- Hospitality and Service Training Experience
- Hospitality degree beneficial