A digital innovation, development, and execution partner that designs, builds and launches products that create real business value through our customer-centric approach. We disrupt established markets and capture opportunities in exponential technology fields. We are a cross-functional team of techies and creatives with proven experience, and together we are a powerhouse of innovation, technology, strategy and design. We have developed structures and processes that support our business goals, but more importantly enable our teams to perform optimally.
We offer full-stack web and mobile development services and always aim to be at the forefront of new technology. We have a very relaxed environment for those who choose to work from our awesome offices in Century City. Friday's end early with remote leadership standups covering a wide range of tech innovation topics, hobbies and project updates.
Performance Statement
- As a QA Manager, you'll be tasked with instituting processes and protocols to refine product test cases and suites across our existing and forthcoming ventures.
- This role encompasses overseeing both manual and automated test executions, creating strategies, authoring test
- reports, formulating test plans and strategies, and updating databases to promote ongoing quality enhancements and ensure adherence to regulations and corporate policies.
- Your particular emphasis will be on initiating and nurturing a test automation team, equipped with the latest technological tools and frameworks.
- You will be responsible for deploying this framework across all our existing and upcoming projects.
- In collaboration with our skilled team, you'll be instrumental in achieving product objectives by leveraging your superior skills to guarantee the quality of our products.
- Your responsibilities will also encompass strategic thinking around skill development for the relevant team members.
Experience, Skills, and Knowledge
- Minimum of 4 - 5 years of experience in managing manual and automated test/quality assurance teams will be an advantage.
- Extensive knowledge and experience with continuous integration tools.
- Experience with writing UI automation tests for web and mobile applications.
- Experience with API automation testing.
- Experience with test case management platforms.
A bonus for us would be:
- A tertiary qualification in Computer Science or an equivalent.
- Knowledge of security standards, penetration and performance testing.
- ISTQB/ISEB qualification
Key Performance Areas
Quality System Management:
- Establishing, implementing, and maintaining a comprehensive quality management system (QMS) to meet company needs and regulatory requirements.
Process Design and Improvement:
- Designing and implementing processes for quality assurance and control, continuous improvement, and root cause analysis.
- Compliance Monitoring: Ensuring company products or services comply with internal standards and external regulatory requirements.
Auditing:
- Planning, conducting, and managing internal and external audits to evaluate the effectiveness of the QMS.
Risk Management:
- Identifying potential quality risks and creating strategic mitigation plans.
- Training and Development: Conducting training for employees regarding quality standards, protocols, and improvement methodologies.
Data Analysis:
- Analyzing quality metrics and data to identify trends, issues, and opportunities for improvement.
- Problem-solving and Decision-making: Using structured problem-solving methods to address quality issues and make informed decisions.
Quality Inspection:
- Overseeing regular inspections and tests of products/services/processes to ensure adherence to quality standards.
- Product Development Support: Working with product development teams to ensure quality is built in from the beginning.
Customer Feedback Management:
- Handling customer complaints and ensuring their concerns are addressed in an efficient manner, and leveraging their feedback for continuous improvement.
Documentation:
- Developing and maintaining quality documentation such as quality manuals, quality procedures, quality plans, etc.
- Team Leadership: Leading and developing the quality assurance team, including setting objectives, providing feedback, and managing performance.
- Communication: Communicating quality standards and guidelines to all relevant departments, staff, suppliers and contractors.
Individual Competencies
- Drives alignment
- Strong decision making capability
- Process thinking focused
- Enthusiastic about mentoring
- Strategic awareness
- Focused on building strong relationships
- Open to seeking and receiving feedback
Why work for us
- We are passionate about the personal development of our team members.
- We offer the opportunity to have a purpose in your role.
- Positive and productive team culture.
- Trust & accountability are important factors in how we work.
- We manage our teams based on outcomes, not attendance and understand the value of flexibility and work life balance