iZeno was founded in 2003 to provide enterprises with custom-built technology solutions to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specializing in digital transformation, application modernization, DevOps, customer experience and hybrid cloud solutions.
With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks.
With a leading presence in the region, headquartered in Singapore and operations in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.
The Role:
The ITSM Business Analyst is an ITSM subject matter expert with the ability to lead discussions, draw-up documentation, and implement ITSM solutions.
As a member of iZeno’s Professional Services organization, the IT Business Analyst will engage in presales activities and work with the Project Manager to ensure Project success.
Job Responsibilities:
- Collaboratively work with customers, project team members and partners in defining and documenting business requirements
- Conduct Training
- Work with delivery team on Quality Assurance activities
- Work with customers and the project team to troubleshoot and resolve issues.
- Work with Sales on pre-sales activities
What we are looking for:
- Bachelor's Degree in business studies/Business Analysis or equivalent
- Minimum 3 years of experience in Business Analysis in a software professional services organization
- Ability to cut through ambiguity to identify core issues.
- Strong understanding of enterprise software and enterprise software implementation projects
- Strong experience with business process definition and design
- History of successful project completion for projects where you have worked on the requirements
- Familiar with project management and/or other tracking tools
- Attention to detail and ability to meet deadlines.
- Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and management.
- Goal-driven, self-starter, able to thrive in a fast-paced environment.
- ITIL v4 certification preferred.
- Project management cert. (e.g., PMP) desired but not essential
- Jira Service Management experience is beneficial.
What we have to offer
- Hybrid Working Arrangement
- An exciting job with latest technology
- Continuous training & development of soft and hard skills
- A competitive salary, in line with your profile
- A package of benefits including healthcare insurance
- An awesome team of colleagues & regular team building activities.
- The ability to work with the world’s leading companies in technology and innovation.
- An environment where we embrace openness, transparency and grab every opportunity to have fun, while always doing what is right for our customers and partners.