UX Researcher at Katoo

TL;DR

🤔 Short Description: UX Researcher with 2+ years of experience to help us (1) deeply understand our users' needs, fears and motivations, and (2) evangelize user-centered processes within not only the team but the company. As the first dedicated researcher, you will collaborate closely with the Product team on defining our research strategies, from methods to execution.

🥇Three Core Skills: (i) Organised and autonomous; (ii) Analytical and iterative; (iii) Clear communicator.

😋 Main Requirement: demonstrable experience defining and applying user-centered methods (quantitative & qualitative), analyzing user behavior analytics, and evangelizing user-centered methods.

🗣️ Language: English and Italian are mandatory, Spanish is a plus. Our working language is English, and our customers' language is mostly Spanish and Italian.

📌 Location: The Product team is fully remote. You can also work from our offices in Italy (Milan), Spain (Madrid and Barcelona) or Portugal (Lisbon). For this position, we will prioritize candidates that are based in Italy, as this can facilitate the logistics of in-person research when needed.

What makes Katoo unique?

We want to make a change in the industry and take suppliers & restaurants to 2021 - by giving them access to the best digital tool and making their operations faster, cheaper, and more efficient.

To get there, we are focused on hiring people who share our values and principles. We call it TACOS 🌮

• Tenacity: we focus on impact.
• Ambition: we make big, bold bets.
• Client-first: we are bound to our clients.
• Ownership: we are all bosses.
• Socialization: we foster socialization between cross-functional departments.

Ok, but what is the UX Researcher role about?

In sum, the UX Researcher role is about (1) deeply understanding our users' needs, fears, and motivations, and (2) evangelizing user-centered processes within not only the team but the company.

As the first dedicated user researcher of Katoo, you will:

• Build the foundation. Collaborate closely with the Product team on defining our research strategies, frameworks and methods.
• Be the users' guardian. You will be seen as the closest person to our users in the company. This also means helping the Product & Tech teams make decisions based on user data, instead of vague personal assumptions.
• Understand and work for our users. You will conduct generative and evaluative research (user interviews, surveys, shadowing, participatory design, usability testing, user analytics... you name it) to understand our users' needs, fears and motivations. You will guarantee it is communicated and valued accordingly.
• Amplify the user's voice within the company. You will grow and evolve our user feedback database and our Beta Testers program, facilitate sessions with multiple stakeholders, communicate learnings, etc. in order to help the organization understand and empathize with our users. You will develop deep, research-driven product expertise and help the company become user-centric.
• Own the product - as well. You have to master how our products integrate with the customers' lives - online and offline - and be continuously looking for ways of improving them.
• Run and participate in Design Critiques. A culture of healthy feedback is not only encouraged but required. Why go alone if we can make progress together?

What about the person we're looking for?

• Over 2 years of User Research experience at a consumer-focused company. It is particularly welcome to have experience in our sector or B2B startups.
• Demonstrable experience applying user-centred methods in order to better understand the audience and ship work that meet the user needs at scale.
  • Qualitative and quantitative research methods.
  • User behaviour analytics (e.g. Mixpanel, Amplitude, etc.).
  • A/B Testing is a plus.
• Yet, has a pragmatic approach to research and knows that speed is important. You call for user researches when needed, but you also feel comfortable placing bets and helping the team learn along the way when research is not needed upfront.
• Great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English).

It will be fundamental that this person believes and practices the following values:

• Organized & Autonomous: as we grow, teams will start focusing more on specific initiatives. However, until this happens the short-term reality could be a mix of multiple projects in different phases.
• Clear communication: the User Researcher will be constantly involved in cross-team collaboration. Communicating effectively is fundamental to making sure all teams are aligned and fully contextualized.
• User-centred: we value people who focus on generating a positive impact on our customers. The User Researcher, along with Product Designers, is the guardian of the users and must work to learn more about them and preserve their interests while meeting the company's business goals.
• Analytical & Iterative: you take a hands-on approach to your research and is encouraged by iterations on how to make it better. You seek and give constructive feedback and data analysis on your and your team's work.
• Collaborative and lightweight: we work as a team, not as individuals. We ask every team member to consider the impact of your work on others and look for ways of improving and growing together.
• Be yourself. We believe diversity is a requirement for successful teams. We would rather have intense constructive debates than a room where everyone thinks the same way.

What do we offer?

• 🗓 Start date: As soon as possible. If you want a date, it would be yesterday!
• 📌 Location: Remote. You can also work from our offices in Spain (Madrid and Barcelona), Italy (Milan), Portugal (Lisbon) or Colombia (Bogotá)
• 🩺 Comprehensive private health insurance
• 🔀 Benefits card to spend on kindergarten, transportation, and food (currently available for people living in Spain)
• 🌴 28 paid holidays per year. 26 + 2 Christmas days (24th and 31st of December)
• ⌛ Flexible working environment. There are no fixed office hours!
• 🌮 TACO Tuesday meal paid by the company every 2 weeks
• 🛩 Annual Offsite
• 🎁 Your birthday afternoon off and a gift is chosen by your team
• 💪🏻 Being part of a growing team in one of the most high-paced startups in Europe, with plenty of room for personal and professional development
• 🎉 A young and ambitious team that knows when to work but also when to have fun (company events, weekly lunches, beers 🍻, etc.

Application

We highly recommend you include a portfolio link in the application. If you don't have a portfolio, a Google Docs with some bullet points and URLs also works.