Overview
Join our dynamic team at Max Motors Dealerships, where we are dedicated to providing exceptional customer service in the automotive industry. We are seeking a motivated and experienced individual to enhance our service department by ensuring that our customers receive top-notch support and solutions.
Key Responsibilities
- Act as the primary point of contact for customers regarding vehicle service and repairs.
- Assess customer needs and provide accurate information on services and pricing.
- Coordinate with technicians to ensure efficient workflow and timely service delivery.
- Maintain detailed records of customer interactions and service requests.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Requirements
- Proven experience in a service advisor role or similar position within the automotive industry.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with automotive systems and services.
Nice to have
- Certification from a recognised automotive training programme.
- Experience with dealership management software.
- Additional language skills are an advantage.