We are looking to hire a Front Desk Associate to join our team. The Front Desk employee is the face of our company; they are the person a guest sees when they first walk into the facility. This person must be team-oriented with great communication skills. The Front Desk employee ensures positive customer experience.
Duties include:
- Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival, and selling memberships.
- Assists in maintaining a professional front desk and reception area.
- Interact with customers by telephone or in-person to provide information about us and rectify concerns.
- Check to ensure that appropriate changes have been made to address the customer's issues.
- Promptly ensure that customer requests are addressed professionally and thoroughly by telephone, e-mail, and face-to-face meetings.
- Responsible for greeting and serving all guests courteously and professionally.
- Report all equipment issues and maintenance issues, known safety hazards, or unsafe practices and procedures to the supervisor immediately.
- Attend all scheduled team meetings and brings suggestions for improvement.
Responsibilities:
- High school diploma or relevant qualification.
- A minimum of 2 years’ proven experience in a similar role.
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.