Hire Controller - Key Account Manager
Mercury Hampton is currently representing the largest privately-owned lifting equipment provider in the UK, they focus on equipment hire, product sales, heavy lifting projects, contract lifting, and bespoke design and fabrication. Our client is part of an international group with 12 strategically located depots across England and Scotland. Their success and growth are attributed to solid product knowledge and an outstanding customer base.
We are seeking a motivated and driven candidate who is keen to learn about our client’s specialist products and build their industry knowledge. This role is perfect for an enthusiastic individual who thrives on independently running a busy hire and sales desk.
While you will have the support of an account manager and a National One Call team, the ideal candidate will be comfortable having sole responsibility for the upkeep and growth of the account. This role offers excellent opportunities for progression, as we are hoping the right candidate will grow the account to a point where they can build and lead a dedicated team of key account hire controllers for this one customer.
Key Responsibilities:
- Drive awareness of service offerings and benefits through proactive telephone outreach.
- Ensure the CRM system is always kept up to date with activity.
- Take sale and hire orders from clients over email/phone.
- Liaise with branches to organise deliveries and collections of equipment.
- Raise contracts across systems.
- Administer sales and hires through set procedures.
- Handle invoicing checks/invoice queries.
- Liaise and negotiate with suppliers.
- Follow up on quotations to maximise every opportunity.
About You
If you join this team, you will be provided with everything needed and equipped for success. Your training, personal development needs, and aspirations for career growth and future goals will be discussed.
To succeed, you will need:
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust.
- Self-motivation, a competitive mindset, and a drive to succeed.
- Previous experience in the hire industry is desired.
- Interest in the products and a desire to learn.
- Ability to work independently and as part of a team.
- Excellent telephone manner.
- Strong organisational and communication skills.
- Customer service skills.
- Flexibility in all areas of the role.
- Competent understanding of IT.
As part of this position, you will be a dedicated implant based inside the rehire centre of a large customer. A new initiative has been introduced whereby the customer's depots around the country are to put all of their lifting enquiries through you. You'll be responsible for the expansion of the account by initiating internal communication efforts to create service awareness. Your primary responsibilities will involve proactive telephone calls to the customer's depots, introducing the company as the Lifting Equipment supplier, responding to customer enquiries via phone or email, and undertaking various administrative tasks to ensure seamless operations. Attractive bonus incentives are offered for this role, aimed at rewarding account growth.
Don't miss out on this exciting opportunity to join a company that values its people and is committed to your professional development. Apply now and take the first step towards a rewarding career with a company that truly appreciates your talents and ambition.