Career Opportunity
Mobile Testing Solutions Ltd (“MTS”) provides examination services to a wide range of global clients across UK and Ireland and also have an online language school specializing mainly in IELTS exam preparation courses.
MTS is currently looking for an IELTS Exams Manager at its London headquarters, situated at 65 Westcroft Square, London.
|IELTS Exams Manager
Job Details:
- Full-Time (Mon-Fri, 9am-5pm, 35-hour working week 35 hours per week)
- Salary: £35,000 to £40,000 p.a. including London weighting and annual discretionary staff bonus, dependent on business and personal performance.
- Private Health Plan
- Defined Pension Plan from NEST
- Role type: Fixed-term (12 months), with high likelihood of making permanent after first year
- Location: Office-based role with flexible working style, at our Head Office at 65 Westcroft Square, London, W6 0TA, UK and occasional UK and international travel (Ireland and Europe)
- Eligibility: Must be eligible to work in the UK
- Start date: Immediate start
- Reporting To: Head of Exams
Main Responsibilities:
- Manage the IELTS exam team that delivers the full end-to-end process for MTS’s IELTS exams, including exam preparation, exam delivery, results, and Senior Test administrators and Test Administrators.
- Ensure that IELTS exams comply to agreed exam board, awarding body or partner standards
- Work towards annual targets set for each exam venue
- Work with Customer Care Administrators for prompt and successful resolution of incoming problematic, complex or high-risk customer complaints or refund requests arising from the Customer Care Administrators for prompt and successful resolution
- Work with the compliance and improvement manager to produce an annual internal audit plan which outlines MTS’s approach to internal auditing of all MTS’s exam venues regarding IELTS exams
- Manage inspection visits from exam boards as well as carrying out regular inspections of exam venues, keeping appropriate records for compliance, with support from the Exams Compliance & Training Manager.
- Respond to and implement recommendations from both internal and external audits and compliance visits, with the support of the Exams Compliance & Training Manager.
- Work effectively with colleagues in HR (recruitment, onboarding, performance management and training) to schedule and manage IELTS exam team
- Conduct and implement regular reviews of all IELTS exams policies, programmes and practices to keep Senior Management and staff informed of new developments and create a performance driven organisation
- Assist the Head of Exams in driving strategic business change management projects and programmes
- Attend appropriate training including webinars, training courses, personnel training, etc for continuous learning and growth
- Provide emergency weekend ‘on-call’ support to the Senior Test Administrators, working approximately 13 weekends across the calendar year, on a rota basis (additional remuneration is provided over and above the base salary in return for these additional responsibilities), if required.
Person Specification:
- Experience with the IELTS exam desirable
- Degree in business administration or related field
- Minimum of 4 years’ of experience in IELTS exams management or testing administration role, or equivalent
- Proven experience in invigilating of high-stakes exams
- Good knowledge of the testing, examination, teaching and education sectors
- Fully IT literate
- Strong people management skills
- Excellent attention to detail
- Absolute commitment to confidentiality and duty of care
- Customer centric
- Excellent organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
- Excellent communication, interpersonal and relationship-building skills
- Can Do Attitude
If you think that you have the right profile for this position and you wish to join our friendly and dynamic team, please submit your application.
Closing date: 14 October 2024. The process may be extended if adequate applicants not received.
Management reserves the right to call only the best candidates for an interview. If you have not received any communication within one month after the closing date, please consider that you may haven’t been selected for this role.