CSR - Customer Service Rep at Monstera Talent Ltd

CSR - Customer Service Rep - Kansas City, MO  
 

Our client is expanding and looking for an enthusiastic Customer Service Rep (face-to-face) to join their team in Kansas City, MO. This is an on-site position; remote work is not available.  

About the Customer Service Rep Role:  

In this role, you will be essential to our client's customer service experience, acting as the first point of contact for in-person inquiries and assisting with new customer sign-ups.  

Key Responsibilities:  

• Engage directly with customers to respond to inquiries, address concerns, and provide detailed guidance on product and service options.
• Deliver prompt, courteous, and professional assistance, building rapport while addressing customer needs.
• Collaborate with team members to ensure a smooth, unified customer experience across all interactions.
• Keep accurate records of customer interactions, feedback, and follow-ups to drive satisfaction.
• Develop a strong understanding of company products, services, and policies to offer informed support.
• Participate actively in team meetings and training sessions to stay current on best practices and service improvements.

Customer Service Rep Benefits:  

• Competitive weekly pay, plus bonuses and incentives 
• Career development through structured coaching and mentorship
• Paid professional memberships
• Additional perks including team activities, travel opportunities, and more!  
   

Desired Skills and Experience:  

Our client values a proactive attitude and innovative mindset. Ideal candidates are passionate about exceptional customer service and eager to help the team become a ‘one-stop shop’ for customers’ needs.  

If you’re ready to make an impact as a Customer Service Rep, please apply today!