We are a fast-growing and innovative event marketing company that creates powerful, unforgettable experiences for brands and their audiences. With a strong commitment to service excellence, we are currently seeking a Client Service Representative to join our dynamic team. This role is key to ensuring exceptional client support and a seamless experience for event attendees.
As a Client Service Representative, you will be the primary point of contact for clients and event participants. You will help manage client relationships, respond to inquiries, and ensure a smooth and professional experience from start to finish. This position is ideal for someone with a strong background in customer service and a passion for event coordination and client success.
Key Responsibilities:
- Serve as the main contact for client and attendee communications.
- Respond to client and customer inquiries promptly and professionally.
- Provide detailed information regarding event logistics, registrations, and updates.
- Build and maintain strong, trust-based relationships with clients.
- Offer a friendly and solution-oriented approach to handling questions or concerns.
- Collaborate with internal departments (marketing, events, operations) to address client needs.
- Keep stakeholders informed of event changes, scheduling, and critical updates.
- Ensure all communications are clear, helpful, and consistent.
Qualifications:
- 1+ years of experience in customer service, client relations, or event support.
- Experience in the event marketing, hospitality, or marketing industry preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and quick decision-making under pressure.
- Proven ability to manage multiple tasks and prioritize effectively.
- Customer-first attitude with strong interpersonal skills.
- Detail-oriented, organized, and tech-savvy.
Why Work With Us?
- Be part of a creative, collaborative team making real impact through events.
- Opportunities for career growth in a thriving, people-first company.
- Exposure to high-profile events and major brand campaigns.
- Competitive compensation and a supportive work environment.