Customer Service Representative - Entry Level at MSI Inc.

We are seeking motivated and reliable individuals to join our team as an Entry-Level Customer Service & Fundraising Associate in the Atlanta area. This position involves direct, face-to-face interaction with community members to support nonprofit fundraising initiatives.

No prior experience is required. All new hires receive paid training and ongoing support to develop the skills needed for success in customer service, communication, and fundraising.

Key Responsibilities

• Provide professional, face-to-face customer service through residential outreach
• Represent nonprofit organizations and communicate their mission and programs
• Share information with community members and answer questions clearly and respectfully
• Encourage voluntary donations to support nonprofit campaigns
• Maintain a positive and professional demeanor at all times
• Participate in team meetings and training sessions
• Accurately track interactions and follow company guidelines

Qualifications

• Strong communication and interpersonal skills
• Comfortable engaging with new people in a face-to-face setting
• Dependable, punctual, and team-oriented
• Willingness to learn and accept coaching
• Must be at least 18 years old and authorized to work in the United States

Preferred but not required:

• Experience in customer service, retail, hospitality, or sales

Compensation & Benefits

• Base pay with additional performance-based bonuses
• Paid training provided
• Full-time schedule
• Opportunities for advancement based on performance
• Ongoing training and professional development