At MSI, we are a dynamic event marketing firm dedicated to crafting memorable experiences that bridge the gap between brands and their audiences. With a reputation for excellence and innovation, we lead the way in providing impactful event marketing solutions. We’re excited to expand our team and are seeking a Client Service Associate to play a key role in strengthening client relationships and ensuring seamless event execution.
As a Client Service Associate at MSI, you will be the primary point of contact for both clients and event attendees, ensuring an exceptional experience from start to finish. From answering inquiries to offering on-site support, your commitment to service will be instrumental in building strong client relationships and driving the success of each event.
Key Responsibilities:
- Client Support: Serve as the main contact for client inquiries, providing timely, professional, and accurate responses.
- Relationship Building: Foster and maintain lasting relationships with clients, consistently exceeding their expectations.
- On-Site Assistance: Provide on-the-ground support to event attendees, addressing questions related to event details, registration, and more.
- Problem Resolution: Resolve any challenges quickly and professionally, ensuring a smooth and stress-free experience for clients and attendees.
- Team Collaboration: Partner with event coordination and marketing teams to ensure flawless execution and a seamless event experience.
- Communication Management: Keep clients and attendees informed through timely updates about event details, changes, or new information.
- Service Excellence: Uphold MSI's reputation for outstanding service by delivering positive, impactful interactions at every touchpoint.
What We’re Looking For:
- Exceptional Communication: Strong verbal and written communication skills to engage effectively with clients and attendees.
- Problem-Solving: A proactive, solution-driven mindset to tackle challenges with efficiency and care.
- Customer-Centric Mindset: A passion for creating positive and memorable experiences for all stakeholders.
- Empathy & Professionalism: The ability to handle client concerns with understanding, care, and a high level of professionalism.
- Adaptability: The capacity to thrive in a fast-paced, ever-evolving environment with shifting priorities.
Why Choose MSI?
- Creative Collaboration: Join a passionate, innovative team shaping the future of event marketing.
- Career Growth: Unlock opportunities for professional development and career advancement.
- Meaningful Impact: Contribute to creating memorable events that resonate with diverse audiences.
- Dynamic Culture: Work in a vibrant, fast-paced environment where your ideas are valued and your contributions are rewarded.