We are a forward-thinking, experience-driven firm known for producing impactful, high-quality events and interactions—and we’re looking for a Client Service Associate to join our growing team.
As a Client Service Associate, you will be the primary point of contact for our clients and attendees, ensuring seamless communication, top-tier support, and flawless execution of every detail. This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and enjoys making every interaction a positive and memorable one.
Key Responsibilities
- Serve as the first point of contact for client and attendee inquiries, delivering prompt, professional, and accurate assistance.
- Foster strong, ongoing client relationships by understanding their goals and ensuring their expectations are consistently exceeded.
- Provide on-site support at events, assisting attendees, answering questions, and ensuring a smooth, high-quality experience.
- Address client and attendee concerns with a solution-oriented mindset, ensuring resolution and satisfaction.
- Collaborate with cross-functional teams to ensure successful planning, coordination, and execution of client-facing initiatives.
- Maintain proactive communication with clients and stakeholders through phone, email, and in-person interactions.
- Uphold and represent our company’s commitment to outstanding service, professionalism, and excellence in every interaction.
Qualifications
- Exceptional written and verbal communication skills, with the ability to engage confidently with clients, attendees, and internal teams.
- Proven ability to problem-solve and manage challenges calmly and efficiently.
- A genuine passion for client service, hospitality, and experience delivery.
- Detail-oriented and highly organized, with strong time management skills.
- Flexible and adaptable; able to thrive in fast-moving, high-energy environments.
- Prior experience in customer service, client-facing roles, or event support is a plus.
Why Join Us?
- Collaborative, supportive team: Be part of a driven and passionate group focused on creating meaningful experiences.
- Career advancement: Grow within a company that values initiative, innovation, and professional development.
- Make an impact: Your work will directly influence the quality of our client relationships and the success of our events.
- Dynamic workplace: Enjoy a stimulating environment where every day brings new opportunities to shine and contribute.