We are a forward-thinking, experience-driven firm known for producing high-quality, impactful events—and we’re seeking a dedicated Client Service Associate to join our growing team.
As the primary point of contact for clients and attendees, you will ensure seamless communication, exceptional support, and flawless execution of every event detail. This role is ideal for someone who thrives in a fast-paced, client-focused environment and enjoys delivering positive, memorable experiences.
Key Responsibilities
- Serve as the first contact for client and attendee inquiries, providing prompt, professional, and accurate assistance.
- Build and maintain strong client relationships by understanding their needs and exceeding expectations.
- Provide on-site event support, assisting attendees and ensuring smooth operations.
- Resolve client and attendee issues efficiently with a solution-oriented approach.
- Collaborate with cross-functional teams to coordinate and execute client-facing initiatives.
- Maintain proactive communication with clients via phone, email, and in-person interactions.
- Uphold the company’s standards of excellence, professionalism, and outstanding service.
Qualifications
- Excellent written and verbal communication skills, confident in engaging with clients and teams.
- Strong problem-solving skills and ability to manage challenges calmly under pressure.
- Passion for client service, hospitality, and delivering exceptional experiences.
- Detail-oriented with excellent organizational and time management skills.
- Adaptable and able to thrive in fast-paced, dynamic environments.
- Previous customer service, client relations, or event support experience is a plus.
Why Join Us?
- Join a collaborative and supportive team passionate about creating meaningful experiences.
- Opportunities for career growth in a company that values initiative and innovation.
- Make a direct impact on client satisfaction and event success.
- Work in a dynamic environment where each day offers new challenges and opportunities to excel.