We have an immediate opening for an entry-level Customer Service Representative to join our innovative event marketing team. This is a unique opportunity to step into the world of customer service, event coordination, and brand engagement, where every interaction contributes to creating memorable, high-impact experiences. If you're a people person with strong communication skills and a desire to grow in a fast-paced, team-driven environment, we want to hear from you.
At our industry-leading experiential marketing firm, we specialize in crafting immersive brand experiences that connect clients with their audiences in meaningful ways. As a Customer Service Representative, you’ll be the face of our company at events — answering questions, offering support, and ensuring a smooth, professional experience for both clients and attendees. Your role will be essential in building relationships, resolving real-time issues, and delivering exceptional service that reflects the quality of our brand.
Key Responsibilities:
- Serve as the first point of contact for all client and attendee inquiries, delivering accurate and prompt information.
- Build and maintain positive client relationships by understanding their needs and ensuring satisfaction.
- Assist attendees with registration, check-in, directions, and general event support.
- Maintain a welcoming and high-energy atmosphere that enhances the event experience.
- Address customer concerns professionally, resolving issues efficiently during live events.
- Work closely with internal teams to ensure smooth coordination and communication.
- Keep all stakeholders informed about event changes, schedules, and updates in real time.
What We’re Looking For:
- Exceptional verbal and written communication skills with a customer-first attitude.
- Ability to convey information clearly and professionally across multiple communication channels.
- Strong interest in customer service, events, and brand experiences.
- Prior experience in customer service, event coordination, or hospitality preferred (but not required).
- Quick-thinking, adaptable, and effective in high-energy, high-pressure environments.
- Empathetic, detail-oriented, and highly organized with a proactive mindset.
Why Join Our Team?
- Be part of an innovative, fast-growing marketing firm known for exceptional brand experiences.
- Enjoy career development opportunities in customer service, client relations, and event planning.
- Work with a creative, collaborative team that values innovation and excellence.
- Get hands-on experience working with top brands at high-profile events across various industries.
- Make a real impact through meaningful client and guest interactions that drive results.