We have an immediate opening for a motivated, customer-focused Entry-Level Customer Service Representative to join our innovative event marketing team. If you're a people person with strong communication skills and a passion for brand engagement, this is your chance to contribute to creating memorable, high-impact experiences at exciting live events. Whether you're new to customer service or have experience in event coordination, this role offers a unique opportunity to develop your skills in a fast-paced, team-driven environment.
As part of our industry-leading experiential marketing firm, you’ll be the face of our brand at events, providing exceptional service, resolving issues in real time, and ensuring smooth experiences for both clients and attendees. Ready to step into an exciting career where every interaction matters? We want to hear from you!
Key Responsibilities
- Serve as the first point of contact for all client and attendee inquiries, delivering accurate and prompt information.
- Build and maintain positive client relationships, ensuring satisfaction and addressing needs effectively.
- Assist attendees with registration, check-in, directions, and general event support.
- Maintain a welcoming and high-energy atmosphere at events to enhance the attendee experience.
- Address customer concerns professionally, resolving issues efficiently during live events.
- Collaborate with internal teams (event coordination, logistics, marketing) to ensure seamless communication and event coordination.
- Keep all stakeholders informed about event changes, schedules, and updates in real time.
What We’re Looking For
- Exceptional communication skills, both verbal and written, with a customer-first attitude.
- Ability to convey information clearly and professionally across multiple communication channels (in-person, email, phone).
- Strong interest in customer service, event coordination, and brand engagement.
- Prior experience in customer service, event coordination, or hospitality is a plus, but not required.
- Quick-thinking, adaptable, and effective in high-energy, high-pressure environments.
- Empathetic, detail-oriented, and highly organized with a proactive mindset to anticipate and solve problems.
- Ability to work well in a team-driven environment, collaborating with colleagues to deliver exceptional event experiences.
Why Join Our Team?
- Fast-Growing, Innovative Firm: Be part of a cutting-edge marketing company known for delivering exceptional brand experiences and immersive events.
- Career Development Opportunities: Develop professionally in customer service, client relations, and event planning.
- Creative, Collaborative Team: Work with a creative, driven team that values innovation and excellence in every project.
- Hands-On Experience: Gain experience working with top brands at high-profile events across various industries.
- Real Impact: Make a real difference through meaningful interactions with clients and attendees that help drive results.
- Competitive Compensation: Enjoy competitive pay, bonus opportunities, and benefits.