Customer Service Representative - Entry Level at MSI Inc.

We’re looking for an Entry-Level Customer Service Representative to join our innovative and fast-paced event marketing team. This is a fantastic opportunity to kickstart your career in experiential marketing, whether you’re new to customer service or have experience in event coordination.

As a vital member of our industry-leading experiential marketing firm, you will be the face of our brand at live events—providing outstanding customer service, handling real-time problem-solving, and ensuring seamless experiences for both clients and attendees. If you thrive in a team-driven environment and want to make every interaction count, we want to hear from you!

Key Responsibilities

• Act as the first point of contact for client and attendee inquiries, delivering prompt and accurate information.
• Build and nurture positive client relationships, ensuring high satisfaction and effectively addressing needs.
• Support event attendees with registration, check-in, directions, and general event assistance.
• Foster a welcoming, energetic atmosphere that enhances the overall attendee experience.
• Resolve customer concerns professionally and efficiently during live events.
• Collaborate closely with internal teams—including event coordination, logistics, and marketing—to guarantee smooth event operations.
• Communicate event updates, schedule changes, and important information to all stakeholders in real time.

What We’re Looking For

• Outstanding verbal and written communication skills with a customer-first approach.
• Ability to communicate clearly and professionally across multiple channels (in-person, phone, email).
• Genuine interest in customer service, event coordination, and brand engagement.
• Prior experience in customer service, event coordination, or hospitality is a plus but not mandatory.
• Quick thinker who adapts well in high-energy, fast-paced environments.
• Empathetic, detail-oriented, highly organized, and proactive in solving problems.
• Team player who collaborates effectively to deliver exceptional event experiences.

Why Join Our Team?

• Innovative, Fast-Growing Company: Be part of a cutting-edge marketing firm known for delivering immersive brand experiences and memorable live events.
• Professional Growth: Develop valuable skills in customer service, event planning, and client relations.
• Creative, Supportive Team: Work alongside a passionate and driven team that values innovation and excellence.
• Hands-On Experience: Gain real-world experience working with top brands at high-profile events across diverse industries.
• Make a Real Impact: Help create meaningful client and attendee interactions that drive measurable results.
• Competitive Compensation: Receive competitive pay, performance bonuses, and comprehensive benefits.