Customer Service Representative - Entry Level at MSI Inc.

We’re an innovative, fast-growing event marketing firm specializing in unforgettable live brand experiences. Whether you're new to customer service or have some background in events or hospitality, this is a fantastic opportunity to grow your career with a dynamic, collaborative team.

As a front-line representative at high-energy events, you’ll ensure smooth guest experiences, quickly resolve issues, and help bring our clients’ brand visions to life. If you’re team-oriented, customer-focused, and thrive in fast-paced environments, we want to hear from you!

Key Responsibilities

• Serve as the first point of contact for clients and attendees at live events
• Assist with event registration, check-in, directions, and general guest support
• Create a welcoming, energetic atmosphere that enhances the attendee experience
• Address and resolve questions or concerns professionally and efficiently
• Collaborate with event coordination, logistics, and marketing teams for flawless execution
• Provide real-time updates on event status, schedule changes, and important info to stakeholders
• Maintain smooth event flow and high customer satisfaction from start to finish

Qualifications

• Strong verbal and written communication skills with a client-first attitude
• Genuine interest in customer service, event coordination, or hospitality
• Ability to stay calm and adapt in fast-paced, high-energy settings
• Positive, proactive team player with strong problem-solving skills
• Exceptional organizational skills and attention to detail
• Comfortable engaging face-to-face with attendees and handling real-time event challenges
• Prior experience is a plus but not required — full training provided

Why Work With Us?

• Join a fast-growing experiential marketing company delivering creative, impactful brand activations
• Gain valuable experience in customer service, event support, and live event management
• Work with a collaborative, creative team that values your ideas and professional growth
• Participate in exciting live events for top-tier brands across multiple industries
• Enjoy competitive pay, performance bonuses, and comprehensive benefits