Partnership Success Manager at native

About Us:
At native, we're redefining student engagement. For over a decade, we've been building meaningful connections between universities, students, and advertisers. As a fast-growing startup, we bring together diverse stakeholders in a purpose-built ecosystem that empowers students, strengthens university partnerships, and drives impactful advertiser engagement.

We are seeking a dynamic and experienced Partnership Success Manager (PSM) to join our team and lead the growth and success of our strategic partnerships with universities across the United States.

The PSM’s primary responsibility is to strengthen and sustain existing partnerships, driving deeper engagement, adoption, and alignment with native’s broader strategic objectives. This role is critical in aligning partnership goals with commercial and contractual outcomes, while also ensuring that partners are fully equipped to leverage native’s platform to enhance student engagement and experiences.

native is a platform purpose-built for students. Our tools empower Students' Unions with rich insights and actionable data to create better, more engaging experiences throughout university life. As the PSM, you will be a key advocate for this vision ensuring that partners not only understand our offerings but also unlock their full value.

We’re looking for a self-starter who is confident working independently, takes initiative, and is comfortable with ownership and accountability. You’ll lead with sound judgment, drive outcomes, and confidently engage partners at all levels.

You’ll be responsible for prospecting new opportunities, managing and growing existing accounts, and aligning each partnership to deliver strategic value—both for native and for our partners.

Key Responsibilities:

• Strategic Relationship Management
  
  • Build, deepen, and sustain long-term, meaningful relationships with key stakeholders in university accounts.
  • Host quarterly in-person partnership review meetings with each university to assess performance, gather feedback, and explore opportunities for growth and increased engagement.
  • Ensure continuous alignment on partnership goals, expectations, and long-term success metrics.
     
• Partnership Development & Engagement
  
  • Proactively identify opportunities to expand and enrich existing partnerships.
  • Drive partner engagement across the full native product suite, focusing on adoption, usage, and measurable value.
     
• Commercial Ownership
  
  • Manage financial performance across accounts, including multi-year contract planning, renewals, and renegotiations.
  • Align commercial goals with partnership value, ensuring mutual benefit and improved student outcomes.
     
• Success Planning
  
  • Develop tailored account success plans for each university, with clear goals, milestones, and KPIs to track progress and impact.
     
• Product Enablement & Advocacy
  
  • Become a subject matter expert on native’s value proposition and product ecosystem.
  • Educate partners on tools and insights that empower them to enhance student engagement and improve overall experiences.
     
• Market & Industry Insight
  
  • Stay ahead of US-specific industry trends, sector dynamics, and competitor activity to inform strategy and strengthen partnerships.
     
• Conflict Management & Risk Mitigation
  
  • Anticipate and address partnership challenges promptly and diplomatically to preserve trust and momentum.
     
• Performance Monitoring & Insight Sharing
  
  • Continuously evaluate partner performance using key metrics, sharing actionable insights both internally and externally.
     
• Cross-Functional Collaboration
  
  • Collaborate with internal teams (Sales, Delivery, Product, and Marketing) to ensure a seamless and impactful partner experience.

What You’ll Need:

• Minimum 5+ years of experience in partnership management or account management, ideally in the US market.
• Proven track record of developing and maintaining long-term, strategic relationships.
• Strong commercial acumen with a history of managing contracts and driving growth.
• Excellent interpersonal skills, with a confident, consultative communication style.
• Comfortable leading conversations with senior stakeholders and decision-makers.
• Ability to act decisively and autonomously, while adhering to our strong policies, standards, and framework.
• Ability to work cross-functionally and manage multiple stakeholders effectively.
  Passion for improving student experiences and engagement through data and digital tools.

What’s in it for You:

• Comprehensive benefits package including health, dental, vision, and 401(k) matching.
• Opportunity to shape the future of student engagement in the US.
• Be part of a fast-growing, mission-driven team with a dynamic culture.
   

Equal Opportunity Statement:

We are actively creating an inclusive and equitable environment at native where everyone can thrive. Diversity and inclusion are a priority for us, and we ensure that our team members are well-supported as they grow. At native, we embrace diversity in all its forms and foster an inclusive environment where all employees can do their best work.