The travel industry continues to grow and with it, we require a Travel Coordinator to provide premier customer service to clients. We are currently seeking a highly motivated individual who is proactive, friendly, and coachable with a passion for travel. We value integrity & professionalism. You will have access to our certification program with on-the-job training and ongoing professional development opportunities.
Duties & Responsibilities
- Communicate with prospective clients to assess travel needs, preferences, and desired budget
- Follow-up with leads via social media platforms, email, and travel inquiry submissions
- Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers
- Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements
- Book travel arrangements, collect payments and associated fees, and obtain required documentation
- Prepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely manner
- Establish and maintain professional relationships with all travel vendors, clients, and tour operators
- Remain current on industry trends, promotional specials, and travel restrictions
Qualifications & Skills
- Excellent written and oral communication skills in English
- Familiarization with all social media platforms, Zoom, and Google Suite (preferred)
- Detail-oriented with strong organizational skills
- Exceptional problem-solving and interpersonal skills
- Fast learner with the ability to operate various computer applications and software programs (preferred)
- Ability to multi-task and prioritize tasks with proficiency
Education and Experience Requirements
- 2+ years of customer service experience (preferred)
- High school diploma or GED (required)
- Associate's or bachelor’s degree in travel, hospitality, business, or other related fields (preferred)
- Experience working as a travel agent (a plus)
- Have Laptop/Smartphone & Internet Access