Front Desk Associate
At OneCoWork, we are on a mission to provide a complete workplace experience for modern professionals.
We’re looking for a Front Desk Associate to join our team at OneCoWork Recoletos and help us in creating an incredible environment for our members while overseeing the day-to-day building operations. As a Front Desk Associate, you will play a pivotal role by managing front desk tasks, ensuring member satisfaction, and providing excellent customer service.
At OneCoWork, your responsibilities will include:
Front Desk & Daily Operations
- Be a focal point for members of the entire community within OneCoWork Winckley Square.
- Manage the daily opening, set up and closing of the building (lights, meeting rooms, coffee machine, etc) as required.
- Assist the maintenance team by reporting any issues and hence maintaining the building in full operational capacity.
- Handle incoming mail and packaging and distribute to members as necessary.
- Manage the front desk for walk-ins, security and any issues that may arise.
- First point of contact for phone calls and opening the door.
- Process payments from members for services such as room bookings, membership renewals, or additional services.
- Maintain CRM and data sources up to date for reporting to management team.
Events & Community
- Be a focal point of the entire community within OneCoWork
- Research and propose new events and networking opportunities for our member community.
- Create a warm ambience for our members, going above and beyond to provide the extra touch of customer service; the little things matter most!
- Manage social events for our members.
- Create and maintain the office/event calendar.
Sales
- Manage the building's primary email account for incoming sales requests and leads.
- Act as the primary point of contact for potential members reaching out via email or phone to understand their needs and provide valuable information.
- Lead tours of our spaces and provide exceptional customer service ensuring a positive onboarding experience.
- Own and follow up throughout the full sales cycle, as well as keeping this information accurate in our CRM.
- Manage the database of members once the sale is done (onboarding, billing, accounts, personal info)
What we’re looking for;
- Customer service, front desk and hospitality experience are preferred but not necessary.
- Strong verbal and written communication skills
- Exceptional organisational and multitasking skills
- A passion for entrepreneurial communities and dynamic environments
- Proficient in computer skills, including Excel and Outlook and CRM a benefit.
What we’re looking for;
- A positive, do-whatever-it-takes attitude
- Customer service, hospitality and/or sales experience
- Strong verbal and written communication skills in Spanish and English
- Exceptional organisational and multitasking skills
- A passion for entrepreneurial communities and dynamic environments
- Proficient in basic computer skills, including Excel and Outlook
- A fast thinker with a dynamic mindset
Benefits of working with us 🏆:
- Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge!
- Hybrid work model with flexible working hours.
- 22.000 – 23.000€ annual gross salary with a competitive incentives structure.
- Full time contract with private health insurance.
- Unlimited access to Oliva mental health and wellbeing platform.
- We’re a coworking space, meaning great minds in all corners
- Afterwork events (motivational, educational speakers, sponsored,company events)
- Free coffee, tea etc.
- We’re a dog friendly office!