Live-in Caretaker, The Knighton Hotel at Payman Club

We are looking for an enthusiastic individual/couple to stay at the Hotel and manage all the operational tasks and communication with guests. One should undertake the cooking and the cleaning job, the other to do maintenance and night duties.

Mission for Live-in Caretaker

To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paymán Club renowned for an extremely high level of Guest Services.

Outcomes

• ensure the security of the building and guests
• to actively detect guests’ needs and resolve them
• to serve guests by any means of communication they require
• to ensure smooth check-in and check-out tasks
• to deal with special requests from guests
• to respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
• to keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
• to place supply orders when necessary
• to maintain updated records of bookings and payments on our Property Management System
• to oversee maintenance and repairs in individual rooms and common areas
• Keeping the outside and public areas of the hotel clean and preparing them for the following day’s events.
• Setting up restaurant for breakfast

Requirements:

• Basic computer user skills
• Listening skills
• Communication
• Proactivity
• Attention to detail
• Enthusiasm
• Organization and planning
• Sense of humour
• Friendly manner

Recruitment Checks

• Authorisation to stay/work in the UK
• DBS (formerly CRB) check.
• At least two references. Only business email addresses with a company domain will be accepted.

Considering the Coronavirus situation, the interview can be scheduled upon receiving references and the work permit. The DBS check can be applied for while proceeding through the interview process.