To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paymán Club renowned for an extremely high level of Guest Services.
Outcomes
• To Ensure the security of the building and guests
• To actively detect guests’ needs and resolve them
• To serve guests by any means of communication they require
• To ensure smooth check-in and check-out tasks
• To maintain updated records of bookings and payments in our Property Management System
• To deal with special requests from guests
• To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
• To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
• To oversee maintenance and repairs in individual rooms and common areas.
• To place supply orders when necessary
• To set up restaurant for breakfast
• To prepare and serve healthy breakfast and afternoon tea
• To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need
• To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
• To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
Competencies
- Basic computer user skills
- Listening skills
- Communication
- Proactivity
- Attention to detail
- Enthusiasm
- Organization and planning
- Sense of humour
- Friendly manner
Recruitment Checks
- Authorisation to stay/work in the UK
- DBS (formerly CRB) check.
- At least two references. Only business email addresses with a company domain will be accepted.
Considering the Coronavirus situation, the interview can be scheduled upon receiving references and the work permit. The DBS check can be applied for while proceeding through the interview process.