Payment Operations Manager - UK at Penfold

About Penfold

Hi, we’re Penfold - we’re building the pension of the future! 🚀

At Penfold, we’re dragging pensions out of the dark ages with a modern, tech-first platform that makes pensions engaging, accessible, and rewarding.

We’re a growing team of 50+ team members across London and Tallinn, backed by top FinTech investors. Having raised £20M+, we manage £600M+ in pensions for over 80,000 savers and thousands of businesses, and we’re on track for profitability next year.

As part of our first 50+ hires, you’ll play a key role in shaping our culture and enjoy significant opportunities for growth and progression.

• Oversee and Enhance Payment Operations: Ensure smooth execution of all payment-related activities, including pension withdrawals, refunds, and contribution payments. Maintain oversight of payment service providers and partners to guarantee reliability and efficiency.
• Lead Pension Drawdown Operations: Manage withdrawal processes, authorise payments, and collaborate with Finance to keep accounts reconciled.
• Monitor Payment Processing Systems: Work with internal and external stakeholders to set up and ensure payment platforms and banking integrations operate seamlessly, identifying and resolving issues proactively.
• Ensure Compliance: Stay up-to-date with UK pension regulations, tax laws, and GDPR, embedding them into Penfold’s processes to mitigate risks and ensure regulatory adherence in operations.
• Inspire Your Team: Lead and develop a high-performing team, fostering a culture of innovation, collaboration, and operational excellence.
• Streamline Processes: Optimise workflows and systems, collaborating with our tech teams to automate and enhance payment processing, reconciliation, and reporting.
• Analyse and Report Payment Performance: Monitor KPIs related to payment processing times, failure rates, and reconciliation accuracy, implementing improvements based on data-driven insights.
• Be a Member Champion: Handle pension-related payment queries with professionalism, supporting our reputation for outstanding service.
• Drive Continuous Improvement: Identify areas for operational enhancements and cost efficiencies, implementing best practices to elevate payment operations.

What We’re Looking For

• Experience: Proven expertise in payment operations management within the UK, with a solid track record of accuracy and efficiency. Experience in fintech or startups is a bonus.
• Knowledge: An solid understanding of payment operations, running operational processes, and reviewing and adhering to compliance requirements. Knowledge of payroll systems is a plus.
• Skills: Exceptional proficiency in advanced spreadsheets, strong problem-solving abilities, and outstanding communication skills to effectively liaise with stakeholders.
• Mindset: Highly detail-oriented, process-driven, proactive, and focused on implementing effective controls, with a passion for delivering exceptional results.
• Leadership: Demonstrated ability to lead and manage teams effectively, inspiring, empowering, and supporting team members to achieve their full potential.

Our application process:

• Hiring manager chat
• Task-based interview
• Culture fit interview (this is as much for you to get a better sense of us!)
• Founder chat

Benefits:

We’re working hard to create a working environment where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Specifically, our benefits package includes:

• A competitive salary; we proactively review salaries to make sure you get what you deserve
• Meaningful share options, you’ll own a part of Penfold and share in our success
• 10% pension contribution each month that you don’t need to match (on top of your salary)
• Medical insurance, through Vitality
• Unlimited holiday, we’re interested in your output, not how many holidays you go on!
• Hybrid working, we like people to come in to our office (so it would be great if you lived in the London area) at least a couple of days a week to collaborate, but we trust you to get your work done in whatever environment suits you
• Great community office space, plenty of people come into our wonderful private office near Borough Underground station.
• Free tea, coffee, soft drinks and snacks
• Free company lunch every week (e.g., Borough Market, Mercato Metropolitano)
• Laptop and any WFH equipment you need 
• Option to buy a bike tax free, and spread the cost (using the cycle to work scheme)
• Learning and Professional Development – we conduct regular 360 feedback and focus on role progression that suits each individual. We support everyone with courses, events and coaching to help everyone reach their goals
• Quarterly company socials, and regular meet-ups throughout the year too!
• Plus a host of other benefits – see here: https://getpenfold.com/careers 

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We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. If you have questions about the role or the company or the interview process, please let your recruiter know and we’re happy to answer these anonymously if that makes you feel more comfortable.