About Phaistos
Phaistos Networks is a leading Ad-Tech company in Greece, with 26 years of expertise in building cutting-edge Advertising Solutions and Innovative Services, on a mission to transform the Advertising Ecosystem.
We provide a variety of digital marketing solutions & services to our enterprise-class customers and partners (Publishers, Broadcasters, Agencies & Brands).
About the Job
The Client Account Executive works closely with Advertisers, Brands & Agencies, manages their whole advertising lifecycle and acts as trusted advisor.
Responsibilities
- Builds long-term relationships with Brands and Agencies, meets success metrics and commercial goals.
- Meets revenue targets by managing accounts, upselling, cross-selling, minimizing churn and encouraging retention and renewal rates against set KPIs.
- Proactively offers ideas, initiatives, strategies, tactics, and goals in order to help clients meet and exceed their goals.
- Assists clients with any day-to-day issues that may arise, aiming to delight with a positive, customer-centric attitude.
- Acts as the Subject Matter Expert in Advertising Solutions and educates clients on the use and benefits of products.
- Continuously monitors performance of Advertising Campaigns based on set KPIs.
- Acts as the client advocate by capturing feedback to share with the rest of the Client & Product team.
- Efficiently manages time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth using CRM and task management tools.
Skills & Qualifications
- Bachelor degree in Informatics, Marketing, Business Administration or relevant field.
- Experience working with senior and executive level customer contacts
- At least 2 years prior work experience in a Client Success / Account Manager role, or similar
- Confident, high energy, self-motivated and a team player
- Outstanding written and verbal communication skills with excellent presentation skills
- Well-organized, with a high attention to detail and ability to prioritize
- Excellent multitasking and project management skills
- Experience within the Digital Advertising industry is a plus
Benefits
For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:
- Competitive remuneration package
- Private health insurance plan
- Continuous training opportunities and certifications
- A positive and supportive working environment
- Corporate workstation and equipment