We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.
We are Backed by world class regional & international investors; BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.
As part of our growth, we are hiring a Customer Success manager to establish processes and strategies that will guarantee seamless customer/user experience.
Responsibilities:
In this role you will;
- Helping clients with onboarding, implementation and in charge of account management.
- Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes.
- Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention.
- Activating and renewing our customer base, acting as the customer's main advocate within RemotePass
Requirements:
You have;
- 3+ years experience in CSM
- Customer obsessed and have significant experience building and nurturing customer relationships
- Record of meeting or exceeding customer renewal and retention goals in a high growth setting
- Team player, and enjoy working on a diverse team.
- Experience working with clients and team members from multiple countries and across multiple time zones
- Experience working on a remote team
- Experience working at a high growth start-up or scale up
- FinTech or HRtech experience
- Very comfortable with CRM
- English-speaker and Arabic (would be a great plus!)
Nice To have:
- SaaS, HR & FinTech background