Role Overview
The Front of House Receptionist will be the face of building, bringing experience from a 5-star service background (hotels, corporate, or airlines). The ideal candidate will demonstrate best-in-class hosting skills, consistently exceeding expectations to deliver a premium experience for all guests, clients, and VIPs visiting the customer suite.
This role is crucial in creating a welcoming, polished, and professional environment, ensuring seamless service and memorable guest interactions. The successful candidate will exude confidence, discretion, and professionalism while thriving in high-pressure, fast-paced environments.
Key Responsibilities
Visitor & Guest Experience
- Greet and welcome guests warmly, ensuring a first-class experience for every visitor.
- Managing VIP arrivals and departures, ensuring seamless and personalised service.
- Arrange taxis for guests when required.
Meeting Room Management
- Manage meeting room bookings, ensuring supplies are stocked and the space is prepared.
- Setting up audio visual equipment and furniture in meeting rooms when needed.
Operational Support
- Maintain a professional and immaculate reception area and customer suite.
- Conduct daily inspections of the suites to ensure cleanliness, functionality and adherence to brand standards.
- Exceptional time management skills.
- Excellent communication skills, both written and verbal, with the ability to engage professionally at all levels.
- Impeccable personal presentation and a confident, welcoming demeanour.
- Strong organisation and multitasking skills, with acute attention to detail.
- Handling guest concerns with professionalism, problem-solving.
Skills & Attributes
- Friendly, professional, and customer-focused with excellent interpersonal skills.
- Highly organised with great attention to detail.
- Ability to multitask and manage priorities effectively.
- Proactive and hands-on approach to problem-solving.
- Communicating clearly with other teams.
Security
- Sign in visitors, issue access passes to contractors
- Sweep the entire floor in the event of an emergency evacuation.
- Assist in emergency situation i.e. fire evacuation and ensure all common areas and fire exits are kept clear at all times.
- To manage any calls and emails to the front of house.
Ability to commute
- London: reliably commute (required)
Experience:
- Corporate: 2 years (required)
- Administrative: 2 years (required)
- Prior experience in luxury hospitality, corporate FOH or VIP client facing role (required)
- A SIA license required.
Work authorisation:
- United Kingdom (required)
Hours Of Work
1 person 40 hours a week, day shifts and maybe required to work nights and weekends.
Payrate: £13.85 per hour.
Location
W1S 4DZ