Job Overview:
The Operations Coordinator will manage the daily operations of our product review campaigns on e-commerce marketplaces, ensuring smooth communication and efficient workflow. Oversee team members to complete their tasks accurately and on time. This role requires excellent organizational skills, great attention to detail, and the ability to oversee team productivity. Training is provided. In this role, you will work closely with the Fulfillment Team and report to the Operations Director to assist in smooth day-to-day operations.
Key Responsibilities:
- Daily Operations Management: Oversee the day-to-day operations of the product review campaigns, and ensure team members complete their assigned tasks efficiently and accurately. Provide support where needed to keep workflows smooth.
- Quality Assurance: Ensure the accuracy and completeness of team members’ assigned daily tasks.
- Data Entry & Tracking: Monitor and update trackers, spreadsheets, and other project management tools to ensure real-time task status and deadline visibility.
- Program Coordination: Organize and create product review content.
- Collaboration: Work closely with the Operations Director to continue improving product review campaign results.
- Reporting: Provide daily updates and weekly reports on campaign status, team performance, and key operational metrics.
- Troubleshooting: Identify, analyze, and troubleshoot campaign issues that arise.
Qualifications:
- Experience: 1+ years of experience in operations, project coordination, or team management, preferably in the e-commerce space or market research environment.
- Education: A Bachelor's Degree or Diploma/Certificate in Marketing, Communications, BA, or a relevant field is an asset.
Skills:
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- A self-motivated and resourceful individual who can work independently and collaborate effectively with team members with minimal supervision.
- Strong attention to detail and problem-solving skills
- Ability to work under pressure, prioritize tasks based on business needs, and provide timely updates.
- Demonstrates a continuous learning mindset
- Strong organizational and communication skills
What We Offer:
- Opportunity for growth within a dynamic and innovative company
- A collaborative work environment
- Flexible work hours and potential for remote work options