Customer Support/Relations Manager - ERP - Shri Educare Limited at Shri Educare Limited

Shri Educare Limited invites smart, energetic and creative professionals from the technical field,  to be a part of the family. We are looking for team members who can initiate, develop and be a part of our quest for excellence in sphere of education. 

The role primarily focuses on:-

• Excellent interpersonal and communication skills.
• Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
• Must have knowledge & experience with gathering and analyzing data to help understand customer base and come up with suggestions for improving the existing strategy.
• Ensure regular contact with existing clients to maintain our company's presence.
• Propose and deliberate potential solutions for implementation in consultation with clients.
• Provide periodic training to existing schools and new school deployment.
• Maintain a positive attitude focused on customer satisfaction.
• Prepare and execute customer training.
• Ensure very good client experience for existing customers.
• Lead and coordinate for customer onboarding process.
• Work very closely with the development team at Chennai. 

Age: 25 - 30 Years

Experience: 1 to 3 years in the relevant field. It'll be an added advantage if the person has connects at Schools / pre-schools.

Qualification: MCA/B.Tech.

Location: Unitech Business Zone, Tower - C, 1st Floor Nirvana Country, South City II, Sector 50, Gurugram.

Key Skills:

• Good Communication and Inter personal Skills. Proactive and self driven.
• Strong Analytical skills.
• Exceptional skills in coordinating tasks and activities at various levels in the organization.
• Good documentation and writing skills.
• Should be able to talk in data terms and statements and inferences are backed by quantifiable data.
• Timely planning and execution of duties.
• Co-ordination and management skills.
• Resourceful and good in networking.