Front Office Executive/Receptionist (Female Candidates) – TSUS Jammu at Shri Educare Limited

The Shri Ram Universal School, Jammu invites smart, energetic and creative professionals to be a part its family. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. The role primarily focuses on the following:

Role & Responsibilities:

• To share the admission process with prospective parents. 
• To address the queries of prospective and existing parents. 
• To keep a track record of the appointments of prospective parents with the Principal. 
• To facilitate the entire admission process. 
• To arrange for parents’ orientation with the concerned authorities. 
• To maintain a record of students’ data, registration, withdrawals and the reasons for the withdrawals. 
• To collaborate with the program coordinators to organize presentations, information sessions etc. 
• Maintain all school related required information to be shared with prospective parents as one point of contact. 
• To maintain records / leads generated from advertisement responses. 
• To mobilize the withdrawal of students. 
• Responsible for handling incoming and outgoing calls and the respective documentation. 
• Receive, inform & guide visitors & Officials. 
• Responsible for maintaining calls register including call tracking. Preparation of database of Client contacts.
• Ensure receipt of magazines and newspapers for the building and display latest copy in the reception as well as removal of the outdated magazines. 
• Provide assistance in general administrative work. 
• Contribute to the Monthly Management Report & all functions within the scope of the Reception/Front desk. 
• Maintain the school bulletin board at the reception with events, activities, monthly calendar, student photographs on a weekly/fortnightly/monthly basis. 
• To collect photographs of school council, academic and activity performers and display them on the board. 
• Maintain feedback received from parents as regards to Areas for Improvement and reporting to Management on a Daily Basis.

Experience: 2 to 4 years. Preference to be given for the candidates who have earlier worked as an Front Office Executive/Admission Counsellor in a school of repute, preferably a pre-school.

Qualification: Graduate or Post Graduate

Key Skills:

• Good Communication skills.
• Basic knowledge of computer and internet.
• Highly Motivated and goal oriented.
• Candidate with good customer service skills would be preferred.
• Prior experience in customer service industry will be an added advantage.
• Understanding of marketing elements (including digital marketing) & market research methods will be an added advantage.
• Readiness for work in a fast passed target-based role.