Exciting opportunity for a specialists in Telecoms!
We are looking for a Capacity planner to join our QubeGB team.
Salary on offer : FTE £20397) + company benefits :
Contributory Pension
Life Assurance
TalkTalk Discount
Salary Extras
Longevity Holiday Increment
Key responsibilities :
Include but are not limited to:
• Work on next day’s Gantt (tidy up) +2 days where necessary
• Identify any optimiser/system issues
• Remove any jobs from absent engineers and run in day optimiser
• Support Jeopardy team in re-homing/rebooking jobs when busy
• Follow the process for adding new starts, skills, STM, Address, shift patterns etc
• Work with the team to ensure engineers rotas and absences are giving best availability
• Inform team and relevant depts of engineer absence
• Identify top ups/manage spares - send post action emails to relevant parties
• Action 2 week view of Gantt to manage absence
• Respond to and manage engineer complaint emails
• Manage and maintain engineer availability Rota /Late Shift
• Ensure leavers process is followed from a CPD stance
(removal of skills, STM, Jobs etc)
• Highlight any short notice disruptions to capacity
• Carry out weekly housekeeping on STMs
• Cover the priority customers (work with Jeopardy and Projects to cover work too)
• Assign work to priority engineers for the following day
• Add engineer overtime to IRIS or check it’s been done to make sure
• Oversee the removal of any jobs – and update IRIS with reasons
• Manage and maintain engineers Pudo requests – when emergency requests come in accommodate them.
• Assist SC with any issues - or requiring assistance
• Close down any duplicate appointments for the following day
• Cover as much jeopardy as possible for the next 3 days
• Find engineers in quieter areas willing to go on loan to busier areas
• Assign Highlands and Islands work
• Be proactive with managing your time, voice any concerns
Send EOS report from CPD
Apply if you are interested !
Salary : £20397 pro rata