Location

Miami, United States

Salary

$950 - $1250 /week

Job Type

Full-time

Date Posted

August 12th, 2024

View All Jobs

Call Center Agent at Talent Reboost

Location

Miami, United States

Salary

$950 - $1250 /week

Job Type

Full-time

Date Posted

August 12th, 2024

View All Jobs

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Job Title: Call Center Agent

 

Company: Icon V


Location: Miami, FL

 

 

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients. 

 

Icon V is currently seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for delivering exceptional customer service and providing support to our valued customers. This role requires excellent communication skills, problem-solving abilities, and a desire to go above and beyond to exceed customer expectations.

 

Responsibilities

  • Handle a high volume of inbound and outbound calls in a timely and professional manner
  • Identify customer needs, provide accurate information, and assist with resolving inquiries or issues
  • Utilize CRM systems to accurately document customer interactions and update customer profiles
  • Collaborate with team members and internal departments to ensure seamless customer experiences
  • Meet or exceed established performance metrics, including average handle time, call quality, and customer satisfaction ratings
  • Demonstrate empathy and understanding towards customers, while maintaining a calm and positive demeanor

 

Requirements

 

  • High school diploma or equivalent; college degree preferred
  • Previous experience in a call center or customer service environment is highly desirable
  • Excellent verbal and written communication skills in [language]
  • Proficient in using CRM software and Microsoft Office Suite
  • Strong problem-solving and decision-making abilities
  • Ability to work in a fast-paced, high-pressure environment

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities

 

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