Our Story
At Tandem Coffee, we believe in the power of great coffee, exceptional baked goods, and fostering a community vibe that keeps people coming back. Since opening in 2012 in Portland, Maine, we’ve grown into a community hub for locals and visitors alike. We roast our own coffee and have two cafe locations in Portland - our first is on Anderson St in Portland's popular East Bayside which operates as a tasting room to our roastery there with elevated coffee service and selections. The second is a James Beard-nominated bakery on Congress St in Portland's West End that has been featured in Bon Appétit.
Tandem as a whole is a team of passionate, creative folks who care about quality, kindness, and a lot of humor. Join us in shaping what’s next at either of our cafe locations or in our roastery!
Who You Are
As a FOH team member you directly contribute to the vibe and experience of our customers by providing great service, serving great food and drinks, and working as a team to take ownership of the space.
What You'll Do
- Front of House (FOH) Roles: Learn each FOH role and be able to confidently complete the responsibilities of each area, while understanding the flow of the day as a whole.
- Service to customers and team members: Provide exemplary customer service to all customers coming in, helping to create a welcoming and open environment for all. Support your team to make the day go smoothly and ensure everyone has the ability to complete their responsibilities with ease!
- Prep and Cleaning: Participate in daily cleaning tasks to ensure the space stays tidy and presentable and prepare menu items required by the FOH to company standards.
- Coffee and Food Knowledge: Be an active participant in understanding the food and coffee menu and feel comfortable and enthusiastic in talking to customers about what we offer.
Qualifications
- Enthusiasm for customer service, coffee, and hospitality.
- Reliable attendance and punctuality.
- Ability to stay focused and maintain composure in a fast-paced environment.
- Strong communication and active listening skills when engaging with customers, coworkers, and managers.
- Attention to detail and commitment to cleanliness.
- Ability to work independently and stay proactive during slower periods.
- Ability to pass a bar test before serving espresso drinks to customers after training.
What You'll Get
As a part of our team, we’re excited to offer…
- $15.50/hourly wage + percentage of tips ($8-$13/hr) + annual bonus
- Accrued Paid time off - 2 weeks in the first calendar year
- Monthly contribution towards optional health and dental insurance
- 401k matching after one year
- Discount on Tandem products and free coffee beans and drinks
- Fun team gatherings, including our annual retreat!
Job Details
This is an hourly, full-time position scheduled to begin as soon as possible. Weekend day availability is a must!