Bakery Front of House (FOH) Assistant Manager at Tandem Coffee

Bakery Front of House (FOH) Assistant Manager

Position Summary: The Bakery Front of House (FOH) Assistant Manager plays a vital role in ensuring smooth daily operations and fostering a warm, welcoming environment for both customers and staff. As a leader on the floor, this role provides real-time support to the front-of-house team, guiding service, problem-solving, and maintaining high standards of hospitality. Working closely with the General Manager, the Assistant Manager also assists with operational tasks such as inventory management, special ordering, and online store oversight. They are responsible for all elements of the FOH in the General Manager’s absence.

Key Responsibilities: 

• Team Leadership & Management: Lead and guide the FOH team during shifts, setting the tone for service and teamwork. Provide warm, attentive service to customers while supporting and uplifting colleagues. Work with a sense of urgency and adaptability, making quick decisions to keep operations running smoothly. Act as a resource for baristas and FOH staff, answering questions and providing hands-on support.
• Coffee & Menu Development: Using Tandem’s barista training to maintain our standards and communicate any training needs to the General Manager, Coffee Trainer and Quality Control Manager. Ensuring continuity between locations
• Inventory & Ordering: Oversee ingredient and supply ordering to ensure inventory meets production needs. Maintain an organized system for tracking inventory and minimizing waste.
• FOH Operations: Ensure the FOH and bar meets all cleanliness and maintenance standards, including compliance with health and safety regulations. Monitor and maintain kitchen equipment to ensure proper functioning, coordinating with the General Manager and QC/Tech to schedule repairs as needed. Develop and update systems of operation to enhance efficiency and workflow.
• Barista responsibilities include:
  • Provide friendly, engaging, and attentive customer service.
  • Support and respect coworkers, fostering a positive and collaborative work environment.
  • Maintain a thorough knowledge of our coffee and food offerings, serving each with care and consideration.
  • Prioritize tasks that contribute to the café’s welcoming atmosphere and smooth operation.
  • Keep the café clean and well-maintained, both inside and outside, throughout the day.
  • Restock supplies proactively to ensure efficient service.
  • Prepare and serve iced coffee, tea, and other café beverages to company standards.
  • Handle cash register transactions responsibly, including end-of-day cash deposits.
  • Take initiative on cleaning and organizational projects to maintain a tidy and functional workspace.
  • Attend regular company meetings and training sessions.
  • Once trained, consistently prepare espresso drinks that meet our high standards, with ongoing development through education and hands-on practice.

Qualifications:

• Passion for hospitality and teamwork, with a commitment to creating a positive work environment.
• Strong leadership and problem-solving skills, with the ability to make quick decisions during service.
• Experience in a café, bakery, or customer-facing food service role.
• Excellent communication and listening skills when working with customers, coworkers, and managers.
• Attention to detail, cleanliness, and organization to maintain a high-quality customer experience.
• Self-motivated with the ability to stay productive during slower periods.
• Reliable attendance and punctuality to support daily operations effectively.

Position Details:

• Schedule: Full-time 5 days a week (35-40 hours per week), including weekends and holidays as needed.
• Benefits:
  • Full healthcare and dental coverage.
  • Manager-level vacation time.
  • 401(k) retirement plan after one year of employment
• Reports Into: Tandem Coffee & Bakery General Manager

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. 

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.